Coffee isn’t coffee

Coffee isn’t coffee.


Coffee is social facilitation

Coffee is a distraction

Coffee is a ritual

Coffee is a reason to meet

Coffee is micro generosity

Coffee is time out

Coffee is a representation of personality and economic status.

Coffee is very rarely a beverage which is a mild stimulous, or thirst quencher. More often it’s one of the ideas above. With this in mind what other categories are waiting to be reinvented to form part of the social structure. As humans we are social creatures, and every now and again a marketing campaign emerges around some form of product which builds in our genetic social dynamic, and when this happens, the category and business is changed forever. The good news for entrepreneurs is that it’s usually the domain of a startup, not an all powerful incumbent.

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Your friends & family don’t care

Seriously, your friends and family don’t care about your startup. They don’t have to. Sure they might pretend to care, but mostly they’ll wish you luck and get on with their lives.

Of all of my family members, only one has ever listed an item for rent on my website rentoid.com At first this surprised me.  I thought that having a very broad target audience, they’d like it and get involved. They didn’t. So why we feel the need to seed our new startup with family and friends is beyond me. It’s really a waste of time. If they don’t like what we do, we’ll be offended. If they don’t buy what we sell, we’ll be offended. The feedback is less like to be honest than from a stranger. And most of all we are not going to get rich selling to our family and friends.

Startup blog advice is this: Go direct to your real market. Family and friends rarely, if ever, hold they key to startup success. So why delay the start of said success by launching to them?

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Incentives

Financial incentives are only useful insofar as they help people fulfill their physical and emotional needs.

Great marketers and entrepreneurs are able to circumvent the financial bridge and help people with these deep seeded human needs directly.

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The best business phrase ever – update

Incentives shape behaviour.

It’s true of all people, at all times. It’s deeply coded in our DNA, and unlikely to change anytime soon.here’s some thought starters on the depth of the phrase.

Incentives: are not necessarily monetary, rather ideas which will improve the perceived situation of the decision maker.

Shape: for things to be shaped it takes time, they must be moulded, caressed, developed and iterated.

Behaviour: is action related. It is about what people do, not what they think about or like, it’s about motion.

Whenever I make a decision as a marketer and an entrepreneur I think deeply about these 3 words.

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How to price your product

Pricing is a difficult thing to get right in the marketing mix. Often we get all other 3 P’s (product, place promotion) right and that wrong…. and instead of revisiting it, we mess with the product.

There is no hard and fast answer on how to price a product in a startup or a web service, especially as it pertains to pricing models. But there are two simple pieces of advice I can give.

1. If there is an established pricing method which is accepted and liked in the market, go with it.

2. If consumers generally despise how things are priced in the category you are entering, change the model, and let everyone know about it.

In the first example the ethos is this: It’s hard enough gaining cut through with our product without adding unnecessary complexity to the decision making process. Especially when you have a new and untested offer.

In the second example the ethos is this: The pricing model becomes the main feature. It’s the reason for the switch to you, other parts of the marketing mix will then require far less innovation to gain the cut through a startup needs.

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Q & A – New Media and Small Business

I was asked to answer a few questions at a talk I gave last week at the Nationwide Networking Event. It was aimed at Small businesses with the topic about new media and the advantages of being small. I thought it was a nice snippet of ideas worth sharing here.

Q: What type of changes can we expect from media in 2010 and how do we need to prepare for it as business professionals?

A: Media will fragment further, it’s increasingly like fashion with new ideas appearing daily. The art of value, like with fashion is by going with the classics and choosing the right style for the brand you want to build. Match your environment, by being involved in the right channels.

Q: Where do you see the role of the blog in the future?

A: Increasingly important. Blogs are a trusted source, because bloggers become, or are an expert on their topic of choice. This is because all good blogs are topic specific. And people want to deal with experts.

Q: What can we expect from the evolution of twitter and our capacity to use it as a marketing medium?

A: If we use it as a marketing medium we’ve already lost. It’s a conversation…. Conversation can turn into business, but it is primarily a conversation. First we need to be a resource. A resource to others, from which we can build trust and valued relationships. These may eventually lead a business relationship.

Q: What trends are coming from America that we need to be aware of?

A: Trends are global now. We don’t have to look overseas to see it. Things arrive simultaneously. It’s not like it was 20 years ago where our friends return from sojourns overseas to tell us all about the cool things they saw, and we have to wait for them to appear in our market a few years later. Now it’s on our desktop the day it happens. This is been further facilitated by web tools such as Springwise, Twitter and Youtube.

Q: How do we (small business people) benefit from the changes in the media landscape?

A: Barriers to entry have been removed so anyone can play. But it requires a long term consistent effort. New media requires a low financial investment, and large human capital input. Where as old media requires a large financial investment with little human effort. At least now we have to choice. In addition large companies have been (so far) pretty bad at using new media. It creates an advantage for us.

Q: How can we better utilize technology tor reduce our costs and increase our profits?

A: Shift from being doers, to becoming project managers. Outsource where ever possible. It’s easier now with all the tools we have at our disposal like elance and skype. Why do we even need an office? Is it because we need to, or because we don’t trust the people we work with?

Q: Your blog has 50,000 readers a month, how did you do that?

A: Two simple things. One blog entry every day. Staying on topic (entrepreneurship / startups). Then wordpress and Google did the rest. It’s not a trick, it just takes consistent effort.

Q: What is the meaning of micro brand building and how would it be relevant to soloprenuers?

A: Build your personal brand first. That’s the first part of micro branding, becoming known for something. Having a skill you can share with others. Then eventually cross fertilize to your business brand.

Q: What are the simplest things we can do to build a micro brand?

A: Have a tight focus area of interest. Share our lessons honestly and openly. Frequency of output.

Q: How do we protect our brands?

A: Not with IP and legal stuff…. Most of that is a simple waste of money.  We protect it with customers, innovation and reliability.

Q: What one piece of advice would you give to those of us that need clients and need them quickly?

A: Cold call. Not on the phone, but turn up and talk.

Q: What books have influenced  you?

The Cluetrain Manifesto

The Purple Cow

The art of the start

22 Laws of marketing

Q: What marketers / speakers have influenced you?

A: Steven Wright (comedian) he taught me how to flip my perspective for alternative solutions.

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