sales Archives - Steve Sammartino

Keep Pushing

Posted on May 21, 2021May 21, 2021 by Steve Sammartino

We all need to chase, we all need to knock on doors. The world is filled with insightful and skilful people, and the ones that get the most work and recognition are those who push more often. I’ve just been reminded of this.

Fortunately, I’ve got to a stage where around 70% of it comes to me directly. It’s mostly luck that my output has waht I call a natural viral loop built inside of it. What’s a viral loop? Glad you asked! It’s when the product you sell has to be introduced to others in order for it to be used. So, every time I am on stage delivering a keynote, I am actually sampling my product live to a new set of potential customers. Every time am featured in a newspaper given expert commentary or on the radio – I am being paid introduce my ideas to a new set of potential clients. But, with my TV show The Rebound – it’s back to basics – I need to sell first and make second, no viral loop here.

The emerging business model of TV shows is a weird beast. It isn’t just about selling a show the commissioning executives will like – these days you need to bring in some sponsor dollars too – let’s call it ‘collaboration’. In the pursuit of said collaboration, I got reminded of one important thing all growth hackers should note:

There are many organisations, inside every organisation

Companies themselves don’t say ‘No’ to opportunities, but people do. And these people often work in different divisions, offices, cities, branches and realms of which all have different objectives, timing and budgets. Often, they don’t even know each other. It means that there are lots of entry points into a single building. I got reminded of this fact when I proposed some opportunities to different people inside the same firm. I knew this company had a perfect fit with The Rebound. So I didn’t stop pursuing them. Different, people, different angles and different doors – I kept knocking – and one opened.

This is also very true for working with that giant beast known as the Government – it is so giant, that you just need to find the right entry point. And while it is easy to think you are being annoying by trying to find another way in, there’s often someone at the other side of a door somewhere who needs the solution you are about to provide.

– – –

Keep thinking,

Steve.

The 1 question we must ask before we ever send a business proposal

Posted on September 15, 2015 by Steve Sammartino

If you’re in the business of selling, and you’re in the business to business game there is no doubt you’ve had someone ask you this:

Can you send me a proposal?

Happy days, right? No. In fact, this is the time that we must ask the question before we send them anything. And in case you’re are wondering, this is the question:

Sure. What has to be in it for it to be a ‘Yes‘?

The reason we have to ask this, is that the proposal question is very often a friendly way of saying, go away, not right now, or we don’t have the budget. It is a nice way to say ‘No’. But let’s be honest that it is just a waste of time and resources for both sides. But if we ask the question instead, we can circumvent a lot of pain for both parties. After the question is asked, one of two things generally happens:

Situation 1: ‘Well, we can’t promise anything…..’ or any other number of excuses arrive. This tells us if they are serious about doing business with us. It forces them to tell the truth now. This is a good thing, very quickly we know where we are at. It informs the work to be done, or it cuts down a dead lead. Any good sales dog or startup entrepreneur hates wasting time on a false positive.

Situation 2: They open up with their real needs, tells us about some internal constraints, disclose budget parameters, or that there is a lot of work to be done to get their boss to approve it. It creates forward momentum, and a collaborative approach. It builds truth and trust which leads to transactions.

Time is our most precious resource. It’s better to live in the real world and have the courage to uncover the truth early.

What I always tell door to door sales people might surprise you

Posted on May 4, 2015 by Steve Sammartino

Whenever a door knocker comes to my home to sell me something I probably don’t need, or already have – like electricity, I always tell them the same thing:

Congratulations – you’re going to be rich!

Yep, I give them praise for what they are doing (one of the most difficult jobs there is). I then go onto tell them about how the skills they are gathering will give them a massive life advantage in any developed economy. I remind them what these skills include:

Dealing with rejection. (Yes, I politely tell them I am not going to buy upfront)
Learning how to sell to a stranger.
Learning to sell products which are homogenous, boring, commodities & even unwanted.
Learning how to talk and pitch – their pitch time is at most a few seconds.
Understanding body language.
The power of persistence.
How much courage they have and their willingness to work (I’m guessing it’s job you only take out of desperation)

There’s more but you get the picture.

Most often they are pleased I’ve noticed this, and sometimes the hardworking sales person doesn’t even realise what a terrific opportunity this ‘horrible job’ turned out to be. I tell them it only gets easier from here. And if we happen to get into a conversation I give them some tips on selling, recommended some great sales trainers they can listen to; like Brian Tracy and Jim Rohn, and even some books worth reading. Lastly I explain to them that all CEO’s simply have to be Sales Rain Makers.

Even when we choose not to buy, we can still create some value for the seller.

New Book – The Great Fragmentation – out now.

Trade Secrets

Posted on March 4, 2014 by Steve Sammartino

Once upon a time simple forms of industry knowledge were a significant competitive advantage. The little things we knew about our industry from working in it mattered. We had to earn expertise over long periods, and the release of that expertise to prospective customers. We traded in trade secrets. But now those days are coming to a close.

In a market where anyone can know anything about an industry (from the worlds experts) with just a few key strokes, then we need change our view on what creates an advantage. Knowledge of products, prices, places, who does what and who owns what are all knowable. We are quickly approaching a market of perfect information. And when everyone can know everything, and prices quickly level out, the only thing left is trust. And a great way to build trust is by sharing trade secrets. By being generous with our knowledge well before we want to do business with anyone. We need to share what we know so others can navigate the market and reduce their risk.

When it finally comes down to doing business, customers have a much higher probability of trusting those who gave them the most trust first.

Simple sales hack

Posted on December 9, 2013 by Steve Sammartino

When selling anything we need to know where to focus our energy. Often there are two different realms we need to sell against.

Convincing or demonstrating to the person that the product or service is good or better than the alternative.
Convincing the person to exchange the thing in question for their money.

Most good sales people know how to do both of these tasks, but sometimes it’s tricky to know which one is the focus question of the moment. A simple way of finding out is to go ahead and ask. It’s worth remembering that selling isn’t a guessing game it’s a service game.

What to sell first

Posted on May 16, 2013 by Steve Sammartino

Before anything is sold to a customer, first a story gets bought.

Hitting 3 out of 10

Posted on July 18, 2012 by Steve Sammartino

In baseball a hitters average matters a lot. If you are hitting 100, it means that you score a run 1 out of 10 times you step up to the plate. If you are hitting 300, it means you are getting 3 runs per 10 steps up to the plate. In modern times, a season batting average higher than 300 means two things. The first is that you will be in high demand in major league baseball. The second is that you will be earning millions of dollars for that skill. Anything higher than .400 is regarded as an almost unachievable goal. The last player to do so, with enough plate appearances to qualify for the batting championship, was Ted Williams of the Boston Red Sox, who hit .406 in 1941, though the best modern players either threaten to or actually do achieve it occasionally, if only for brief periods of time.

It turns out that sales and baseball are very similar.

An average person will probably close a deal 1 out of 10 times. Someone who can get the job done 2 our of 10 times will make a very good living as a sales professional and earn an income well above the norm. If however, a person can get over 300 in selling, then they too will end up earning millions of dollars – just like the guys in the major leagues. All they need to do is find an industry that understands and appreciates the value of people who sell their wares. A big clue here is that it wont be a product that sells from a shelf. Another clue is that sales can be learned, it’s invariably a human skill that we all have, but very few people actually embrace their potential to do it.

When it comes to startups, we’ve all got to sell. We’ve got to sell our ideas, our passion, our product and our vision. We’ll even need to sell to our supply chain before we even get a chance to sell to customers. Success and selling are inextricably linked. No matter how advanced technology becomes someone has to sell it at some point, or revenue wont happen.

The thing to to remember though, is that we really only need a hit rate of 2 out of 10 to beat Joe Normal. Doing any better than that and we are on our way to stardom.