End of year lessons

I came across 3 really good pieces in the past week that I really think are worth sharing.

  1. The first of the these was a blog post from Jason Calcanis on the topic of how moderate success is the enemy of breakout success. Something I spoke about earlier this year. But this post is totally insightful and potentially direction changing. While we all espouse staying the course – maybe the course isn’t to stick to a particular idea, but to stick to being in startup land. Instead we should pivot quickly and frequently until we find the right path. His contention being that when we are on the right track, we’ll know within a few short months. Read it here.
  2. The second is two important pieces from Seth Godin. This first is a video where he is very candid about his previous failures, which for me was important because he talks so often about the power of failure and for once we hear more about it – some of his past ventures where pretty out there. It was a great video interview – watch it here. Another post of his stood out to me as his best of the year. It was about confusing being good with being lucky. The post explains itself very clearly – the lesson to take is not to be alarmed if you haven’t been lucky ‘yet’. While others, even revered Silicon Valley wiz kids may well have just been lucky. In fact, some get so lucky we may never find out if they are actually any good. Read it here.
  3. The last is a story about startups by Sriram Krishnan that were told they couldn’t succeed and were ‘Not Fundable‘. What I love about this post is how convincing the negative arguments are. They are indisputable – but you’ll know what happened to these ideas… More proof that anything can happen during a technology revolution. Read it here.

I’d be keen to hear about any links you’ve happened upon which provide some poignant end of year lessons for us to consider over the holidays.

twitter-follow-me13

Don't get too excited

I was in a business pitch which I thought went particularly well. My colleague and I were both quietly seeing this thing come to fruition after many months of development. After the meeting I was clearly excited and pointed out that I thought we’d nailed it and the deal would get done… He then pulled me up and said.

“Over my entrepreneurial and corporate career I’ve been in at least 150 of these meetings when it’s easy to think that it’s a done deal, and until it’s signed or the money is in the bank I don’t get too excited.”

This got me thinking. Of course, he was right. In most cases, the large majority in fact, the deal just doesn’t happen. That’s life in the pitching game. But if we don’t get excited by the possibility, and live in the moment, we are robbing ourselves of the journey. We are taking away 50% of the joy that goes with the unknown. Not just the result of winning, but the joy of anticipating the win before it happens. And if we fail, then it was all for nothing, and we miss out on all the pre-decision positive emotion.

The feeling that goes with a future which looks bright, is just as valuable as the reality of making it so. We ought embrace it.

twitter-follow-me13

Who do you serve?

We can can choose to invent demand for what we make, or or fill supply for what is desirable. The former takes a certain type of creativity and endeavour, it’s been the bellwether of many large industrial stalwarts. Sure they incrementally change the offer – but only to justify making noise as part of the demand generation process.

The alternative is to make something people really want. To anticipate genuine needs and fill them, no matter how difficult it seems for our supply chain. While this has the benefit of a natural peer to peer sharing, it also ensures we are serving others, and not just the short term needs our organisation.

twitter-follow-me13

The end of demographics

I think demographic segmentation should be added to the bundle of tools from yesteryear. The redundant list. Note just because it is a cold and dehumanizing concept, but because we no longer have to use economic and social indicators to guess who cares about something. In a connected world, where we opt in to tracking our own behaviour guessing is no longer required. Instead we can know precisely who cares, and what matters to them.

Age, Location, Income, Education levels, Employment, Race and Gender are all proxies. Estimating by proxy is very quickly being circumvented by knowing through tracking and connecting. In the old world we’d imagine a potential target audience or we’d research a target audience if we could afford it. The good news today is that none of us have to guess anymore, and all of us can afford the price (very often zero) to find out who they are. And most importantly we should remember our people are not some statistical cohort we attack, but a group of individuals that we should be bending over backwards to help out.

twitter-follow-me13

Reinforcing decisions – Wikipedia feedback

My post yesterday was about the simple yet great fundraising effort by Wikipedia.

Well today I got a lovely follow up letter, which although I’m sure much of it is ‘form, it didn’t feel like it. It was also from ‘Sue’ with her actual email address and phone number (not included) not a ‘thankful robot’. Actually it said some smart stuff which reinforced my decision – which is something few brands bother to do.

—-

Dear Stephen,

Thank you for donating to the Wikimedia Foundation. You are wonderful!

It’s easy to ignore our fundraising banners, and I’m really glad you didn’t. This is how Wikipedia pays its bills — people like you giving us money, so we can keep the site freely available for everyone around the world.

People tell me they donate to Wikipedia because they find it useful, and they trust it because even though it’s not perfect, they know it’s written for them. Wikipedia isn’t meant to advance somebody’s PR agenda or push a particular ideology, or to persuade you to believe something that’s not true. We aim to tell the truth, and we can do that because of you. The fact that you fund the site keeps us independent and able to deliver what you need and want from Wikipedia. Exactly as it should be.

You should know: your donation isn’t just covering your own costs. The average donor is paying for his or her own use of Wikipedia, plus the costs of hundreds of other people. Your donation keeps Wikipedia available for an ambitious kid in Bangalore who’s teaching herself computer programming. A middle-aged homemaker in Vienna who’s just been diagnosed with Parkinson’s disease. A novelist researching 1850s Britain. A 10-year-old in San Salvador who’s just discovered Carl Sagan.

On behalf of those people, and the half-billion other readers of Wikipedia and its sister sites and projects, I thank you for joining us in our effort to make the sum of all human knowledge available for everyone. Your donation makes the world a better place. Thank you.

Most people don’t know Wikipedia’s run by a non-profit. Please consider sharing this e-mail with a few of your friends to encourage them to donate too. And if you’re interested, you should try adding some new information to Wikipedia. If you see a typo or other small mistake, please fix it, and if you find something missing, please add it. There are resources here that can help you get started. Don’t worry about making a mistake: that’s normal when people first start editing and if it happens, other Wikipedians will be happy to fix it for you.

I appreciate your trust in us, and I promise you we’ll use your money well.

Thanks,
Sue
Sue Gardner
Executive Director,
Wikimedia Foundation
https://donate.wikimedia.org

—–
I wonder how many startups are this thankful to their first customers?

 

twitter-follow-me13

Great Advertising – by Wikipedia

While Wikipedia doesn’t run any adverting on it’s, it sure knows how to write a copy line to sell it’s fundraising. If you’re like me, Wikipedia has become an indispensable life resource for self learning and contribution to society. So giving something back is dame fine idea for a non-profit like Wikipedia, but like all things it does take something to get us across the line from intention to action. This was the line that inspired me to take action.

….”If everyone reading this gave $5, our fundraiser would be done within an hour.”….

To me this line is close to perfect. It tells us so much with so few words. A small amount from it’s readers in a ‘moment of time’ would do it. It’s a clear indication that it’s part of the fabric of our everyday existence, and that all it takes is a little from many. It was enough for me to tip in the paltry sum of $30. And the additional message from Jimmy Wales is also some great copy writing. Seen below.

If something is delivering us great value, then it’s worth us giving back so it doesn’t change its shape into something less attractive.

twitter-follow-me13

The new industrial revolution – Chris Anderson

I’ve been a big fan of Chris Anderson for a long time. And he’s done it again. While I haven’t read his new tome “Makers – the new industrial revolution” – if this talk is any indication of the content, it will be mind blowing. Not only is Chris one of the most insightful technology visionaries, he also has a knowing way to explain his ideas with simplicity and conviction.

I’d recommend this talk to anyone who is interested in the future – it might just be the best hour we invest before the end of the year. And this talk ensures we know what’s coming, whiling helping us realise the gravitas what’s already happened. Enjoy!

[youtube=http://www.youtube.com/watch?v=3grzYoJ2oPQ]

twitter-follow-me13