the instant reward society

I was recently asked how  a particular rentoid promotional activity went. Which was when we got rentoid on iwearyourshirt.com

Turns out it was pretty cool, he did a good job of promoting our stuff, but there wasn’t a huge upswing in members or rentals. Which is OK – it wasn’t a game winning activity. It got me thinking about our attitudes towards instant gratification. We live in a world where we want and expect instant gratification. In nearly all things. It’s not hard to understand why with Google results, instant video, mobile technology that we want our answer right now, or we’ll move on.

This has a dangerous implication for entrepreneurs – in that the business world doesn’t work this way. Sure we need to move quick, finish things fast, and innovate constantly – but this still wont (or very rarely) will deliver instant results. We need ignore all the stories we read about our heroes who ‘did’ have things work out rather quick. They are the 1 in 6 billion aberration – and believe me it is not us – we are not that lucky. And it is luck, not brilliance. Proof of this lies in the fact we all know a handful of equally brilliant people who haven’t had the luck of Zuckerberg or Sergy.

We need need instead is to stay the course, and have faith in our actions. We must celebrate effort rather than results. Because there is no telling when the results will actually appear. But if we do the right things they will come to fruition. Success which may not be the global type entrepreneurs like dreaming about – but success to a level of great satisfaction.

We again can look to nature to see this in action. If we took societies instant gratification ethos into growing our food we’d all starve to death. In nature things take many months at a minimum, many years as the usual, and oft times, many years before we will yield anything. Whether we are growing vegetables, crops or fruit, we have to believe that doing the right thing will result in in just rewards. But we will not see the rewards until a long time after the input of our efforts. Efforts which must be made consistently every day with nothing to show for it. We must have faith that that the results will eventually come. Without faith the motivation to continue the nurturing will be lost. We wont do what is needed and the crop will fail. There is no instant reward in nature.

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And there is rarely an instant reward in business. We need the same faith we have in nature when we know we have the right ingredients. We must continue to attend to the field regardless of physical evidence of success. We must celebrate effort and not results. Only then will we have the patience and tenacity required for a financial yield.

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Southwest Airlines – customer service

Here’s a nice piece of personal input from a staff member at Southwest Airlines. Although they do have a reputation of doing things a little different, the thing that really matters is the fact that they let staff ‘add value’ and be real people.

I like it…. I’d be interested to know if you do, or if you’d find it annoying?

[youtube=http://www.youtube.com/watch?v=J0KbDUUt63M]

For startups, simple service innovations and staff input cost almost nothing. If you’re lucky, 25,000 people will see it on the internet!

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Entrepreneurial Chat

Here’s a Skype chat I had with a fellow entrepreneur I am fortunate to know (Michelle) who runs the super terrific Deck of Secrets business:

The chat revolved around a few topics, But I thought I’d share my pearls of wisdom from the chat, as they were written. There is some Adult content – a little swear word or two… but who am I to censor reality?

Steve Sammartino
Yeh, Here’s my new web marketing policy… are you ready?
Michelle Matthews
hit me with it.
Steve Sammartino
It comes with a warning of Adult content…. Still wanna hear it?
Michelle Matthews
now you’ve got me scared but yes i’m ready
Steve Sammartino
do lot’s of sh*t… do it quick as f**k
Eventually something will stick….
and be a tight arse… get that shit free
Michelle Matthews
I like it. Its suits my non-planning, do what you feel like ways.
Steve Sammartino
Planning is a joke – I’m serious. rentoid plan. 1 page.
Companies do it to justify wages… of people who do f**k all
Michelle Matthews
Planning looks good and big companies do it longish term to mess with the small players who can make things happen over night except that they weren’t booked in 18 months earlier.
Steve Sammartino
Well here’s my view on plainning….. This is serious. 1 page per million of revenue. No more than 10 pages of planning regardless of revenue.
Otherwise It simply cannot be strategic.
Michelle Matthews
A friend of mine wrote a book a while ago called Things Big Businesses Do , subtitle that small businesses should do (Mark Brownley) When will you publish the reverse?
Steve Sammartino
I will publish the reverse…. (personal view is I disagree with that maxim…) Companies over plan when they don’t know what to do, how to do it, or how to motivate people to get it done….. Do is key. Mistake quick and often. Find what works, the truth is no one really knows what works because we live in a state of flux.
Michelle Matthews
it must be illustrated
Steve Sammartino
Most of the good shit that has happened in life and business for me has been through experimentation, not planning. Even my life plan is a simple Venn diagram…. wanna see it….
?
Michelle Matthews
Mark had some good lessons but with the pace of change now and the loss of confidence in big companies and governments there has never been a better time to learn from dynamic, nimble companies.
Steve Sammartino
Agreed
Michelle Matthews
yes, please show it to me.
Steve Sammartino
Like you – rockstar… Hoping some will rub off
Michelle Matthews
When I start raking in the $ then I will feel like I’ve made it. Because then I can indulge in more of my ideas.
It’s not about the $ though.
Steve Sammartino
Just look at the visual: Venn
Success = The progressive realization of a worthwhile ideal (as you say $ is not mentioned)
Michelle Matthews
I’d like the $ so I can scoop up all the talented people out there and pay them good $ for them to put their talent to satisfying projects.
Steve Sammartino
Scoop them up now so they can share your success and make it inevitable….
provide ‘options’ for sharing wealth… while you share your dream.
Michelle Matthews
I like your diagram. I think I saw it at breakfast that morning. I should have a crack at my own but Ross keeps distracting me with places to visit on the internet.
Steve Sammartino

Yes – Ross…
hmmm me too – I’ve been getting a bit hungrier lately…. gotta make it happen this year…. my opportunity cost is very high to forgo wages….

Some interesting insightsin the chat. Take from them what you will.

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Mind your language – Hyperbole

Light, Low fat, no fat, fat free, rain forest alliance, low carb, high protein, calcium enriched, fair trade, retail partnership, heart foundation approved, recycled packing, reduced packing, no msg, low salt, low sodium, 5 star energy rating, green energy, eco, carbon offset, carbon free, carbon neutral, low sugar, no sugar, no trans fat, recycled materials, as seen on TV, television first, world premier, made for TV, made fresh, frozen fresh, real, all natural, nothing artificial, easy opening, 25% off, 10% extra, free, no added colors or flavours, diet, bite size, king size, sugar free, caffeine free, may contain nuts, dolphin safe, premium, value, gluten free, Low GI, lowers cholesterol, imported, made locally, no added sugar, made locally from imported ingredients, Australian owned, vitamin enriched, concentrated, biodegradable, recommended daily intake, enjoy responsibly….

Enough.

We’ve all read this oxymoronic language. But when we are using any of these words in our marketing we should step back and ask why?

Are we trying to ‘clean up’ our stuff?

Turns out most times people use these words to sell stuff, they are trying to ‘de-bad’ (from the startup blog dictionary) something. A banana doesn’t need any descriptors – we already know it’s biodegradable, easy opening, no artificial colors and isn’t passed it’s used by date just by looking at it. The point for startups is this – if we are using language of this ilk, we must ensure it is authentic.  If not, people will see right through it and will spread the ‘truth’ for us.

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Digital Footprints – the power of

Recently I took a photo in New York of something I thought to be particularly interesting. I uploaded it to twitpic and posted it on my twitter page. The net result was approx 100 views of the image. Here it is below:

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Fast forward 2 months and the image is ‘re-tweeted’ back to me from someone else after it has made the rounds and it now has more than 38,000 views. Holy Wow. (You can click the image to see the current view count)

How did it get 38,000+ views after only 100 people cared when I first posted it? Well the answer is simple, it’s digital, which means its footprint stays forever – the digital footprint. And when someone more influential on the web than me share’s it, it spreads in a compound fashion. Sure it got shared, call it viral, call it what you please. But the thing of true power here is the digital footprint. It wasn’t an instant in market reaction. The spreading happened 2 months after the launch. Not the day it went to air, like a TV advertisement.

The lesson for startups and marketers is simple. The real power of digital media is the footprint it leaves, the permanency, and the ability for people to catch up. This is something traditional media (newspapers, radio, billboards, Tv) just don’t have.

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