How to build a community

We all want to build a web and or brand community. But we forget the most important fact. We need individuals first.

Only we please one individual can we please two. Only when we please two, can we please three….

There will never be a community unless we love our orginal individuals unconditionally. It’s the love we give someone that makes what we do worth talking about. There is never a community unless love is shared at the most personal level. One to one. It’s something we should remember in startup land.

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Burn the segments

We have to have the guts to burn the segments in our business which aren’t working. Not paying their way.

Why?

Because this not only reduces complexity, it frees up resources for our committed users, customers or members. Those who are really into what we do. Which is most often those who are willing to pay for what we have.

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The Jesus moment

One thing we need to build into our startups is the Jesus moment. We have to have one.

Startup blog definition:

Jesus moment: One thing which makes our people come back another time.

it’s got to be so compelling, that can’t refuse to check us out again. it’s not usually a whole bunch of things, rather a single thing we do better which makes us worthy. It’s why they’ll switch to us. it’s what we are focused on.

Brand which have the Jesus moment built it, invariably do better and live longer. It may not be there when we launch, but it must be what we are striving for.

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Know what you’re selling

It was Friday night and I was having a drinks with colleagues who were discussing the relative taste profiles of various beers. I went on challenge the crowd that they wouldn’t know which beers was which in a blind taste test. None of them believed me.

Turns out it’s true. I once worked in a marketing role at Fosters, and 90% of beer drinkers cannot pick any brand within the same type (eg lager, pillsner, bitter ale). Beer is not bought on taste, it’s bought by brand. Sure, there are other factors which come into the decision like availability and price. But both trail and subsequent loyalty is never about taste.

So we have to know what we are selling. Not in the primary sense (the physical product) but in the secondary sense, the real motivation which makes us choose brand A over brand B. And in most categories it’s not what it seems

Beer = fashion

Electricity = company interactions

Coffee = socialisation

Cameras = memory library

For entrepreneurs the message is simple, we must know what we are selling. It’s most often how we market the secondary benefit which will drive our brand over the competitor.

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The one word

I’ve been thinking about and writing this blog about startups, entrepreneurs and marketing for 5 years. And I’m pretty sure the most important word is desire. If we have desire then everything will eventually work out. We will make it.

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Stay the course

I love the story of James Podsiadly for one reason. He has broken convention and in doing so, will change peoples perception forever.

For the uninitiated, James managed to break into the AFL ranks for the first time at the age of 28. Playing his first game for Geelong in season 2010. In football terms he’s a senior citizen. In fact, most people start retiring around that vintage. But James wasn’t fortunate enough to get picked to play at AFL level at a young age. Geelong is his third club, and he has been starring this year.

He’s proven that age is relative to development.

He’s proven that age is relative to opportunity.

He’s proven that desire can be translated into results.

He’s proven that great work eventually gets noticed.

He’s proven that sometimes people / companies / clubs get it wrong.

He’s proven that staying the course over a a long period is where results live.

So far in the year 2010, he’s the most inspiring person I’ve come across. Before we make an assessment of someone’s worth, we should think of James. He’s also who we should remember when we think of quitting, or we’re overlooked in whatever we are doing.

Startup Blog says: Thankyou James.

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How to win new business

We all have to pitch for business, regardless of whether we are in startup land or an established firm. Without new business we die. Pitching can take the form of gaining new retail outlets, signing up memberships, raising capital or even just getting added to preferred supplier list. It’s all selling, and more often than not we focus on the opportunity event, yet this is the exact opposite of what we ought do. Sure, we will win some business this way, but it’s how the amateurs do it. The way stars win business is by implementing the following stealth techniques.

Be the resource: We should start being an active resource for the company or person we hope to do business with. Simple things like providing industry data and insight which will be of value to them. Provide connections and contacts which are of no value to us, but them. Link them up with others who can and will help them. Help them fill job roles. Make presentations to their employees. Come up with ideas for them and share them without asking for anything in return. We must demonstrate that their business is top of mind, and we care about their success.

Start working for them: Don’t ask for a brief or an order, just do the work. Small pieces, with no return expected. We’ve got to pay it forward. It could be providing some free product they can sell, or service pro bono. It’s what consumer goods companies do all the time. It’s called sampling. Why more startups and businesses don’t do it is beyond me. It’s one of the most effective marketing tools there is.

Invent a reputation: Yes, invent it. Reputation is invented, and the best way to do it is to have an opinion. The way to share our opinion is by speaking and writing. This is what gets us the attention and generates business. It’s not the  other way around as most people believe. We must position oursleves and brand as thought leaders. How? We need to put our hand up to speak at events, start writing and self promoting. Impassioned words are attractive, and people want to do business with passionate people. It’s also a good idea to have a radical opinion, sure this will alienate half the market, but we can’t serve everyone anyway. Better to have half of the market love (hate) what we stand for than be overlooked.

Develop relationships before the business is up for grabs: Most people, and companies are competent. Widgets can be made, and there’s a very good chance someone can make or do what we do just as well. In this instance the business always goes to the nicest bunch of people. It doesn’t sound very strategic but it’s how the world works. This is the way we avoid competition. By being the guys who cared well before the budget was approved. It’s a massive point of difference.

When we do this, human instinct takes over and it’s just a matter of time before we generate loads of business.

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