The best business phrase ever – update

Incentives shape behaviour.

It’s true of all people, at all times. It’s deeply coded in our DNA, and unlikely to change anytime soon.here’s some thought starters on the depth of the phrase.

Incentives: are not necessarily monetary, rather ideas which will improve the perceived situation of the decision maker.

Shape: for things to be shaped it takes time, they must be moulded, caressed, developed and iterated.

Behaviour: is action related. It is about what people do, not what they think about or like, it’s about motion.

Whenever I make a decision as a marketer and an entrepreneur I think deeply about these 3 words.

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Old world & customised – Rubble

A friend of mine is tremendous cook. It’s always a pleasure to eat at her house. At the end of every meal she gets the same comments about starting a cafe, restaurant or some type gourmet food business. As a startup evangelist I’m glad to say that time has finally come.

Welcome to RubbleHome baked goodness from Bec.

The launch product is  Homemade Gingerbread House which is that we expect to see in some Hollywood Christmas movie than on our dinner table this Christmas.

The thing I love about it the most is the ability to customize. I’m getting the family name ‘Sammartino’ on ours. Might even be a very cool thing to get your brand name on it or gift it.


WHAT: Large, gift wrapped, X-Mas Gingerbread Houses (see attached photos)
LIMITED OFFER: 50 only being made. First in best dressed!!!
HOW MUCH: $60 (COD)
WHERE: Collection from 42 Peers St, Richmond, but we can work something out if difficult.
HOW TO ORDER: Return email providing – name, contact number, quantity required, pick up date, personalised name of house (if wanted).
APPEARANCE & TASTE: You will say “Wow’ for both! But not too spicy for the children to eat.

* email your orders to (bunglik [at] gmail dot com)

You know you want one.

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How to price your product

Pricing is a difficult thing to get right in the marketing mix. Often we get all other 3 P’s (product, place promotion) right and that wrong…. and instead of revisiting it, we mess with the product.

There is no hard and fast answer on how to price a product in a startup or a web service, especially as it pertains to pricing models. But there are two simple pieces of advice I can give.

1. If there is an established pricing method which is accepted and liked in the market, go with it.

2. If consumers generally despise how things are priced in the category you are entering, change the model, and let everyone know about it.

In the first example the ethos is this: It’s hard enough gaining cut through with our product without adding unnecessary complexity to the decision making process. Especially when you have a new and untested offer.

In the second example the ethos is this: The pricing model becomes the main feature. It’s the reason for the switch to you, other parts of the marketing mix will then require far less innovation to gain the cut through a startup needs.

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Q & A – New Media and Small Business

I was asked to answer a few questions at a talk I gave last week at the Nationwide Networking Event. It was aimed at Small businesses with the topic about new media and the advantages of being small. I thought it was a nice snippet of ideas worth sharing here.

Q: What type of changes can we expect from media in 2010 and how do we need to prepare for it as business professionals?

A: Media will fragment further, it’s increasingly like fashion with new ideas appearing daily. The art of value, like with fashion is by going with the classics and choosing the right style for the brand you want to build. Match your environment, by being involved in the right channels.

Q: Where do you see the role of the blog in the future?

A: Increasingly important. Blogs are a trusted source, because bloggers become, or are an expert on their topic of choice. This is because all good blogs are topic specific. And people want to deal with experts.

Q: What can we expect from the evolution of twitter and our capacity to use it as a marketing medium?

A: If we use it as a marketing medium we’ve already lost. It’s a conversation…. Conversation can turn into business, but it is primarily a conversation. First we need to be a resource. A resource to others, from which we can build trust and valued relationships. These may eventually lead a business relationship.

Q: What trends are coming from America that we need to be aware of?

A: Trends are global now. We don’t have to look overseas to see it. Things arrive simultaneously. It’s not like it was 20 years ago where our friends return from sojourns overseas to tell us all about the cool things they saw, and we have to wait for them to appear in our market a few years later. Now it’s on our desktop the day it happens. This is been further facilitated by web tools such as Springwise, Twitter and Youtube.

Q: How do we (small business people) benefit from the changes in the media landscape?

A: Barriers to entry have been removed so anyone can play. But it requires a long term consistent effort. New media requires a low financial investment, and large human capital input. Where as old media requires a large financial investment with little human effort. At least now we have to choice. In addition large companies have been (so far) pretty bad at using new media. It creates an advantage for us.

Q: How can we better utilize technology tor reduce our costs and increase our profits?

A: Shift from being doers, to becoming project managers. Outsource where ever possible. It’s easier now with all the tools we have at our disposal like elance and skype. Why do we even need an office? Is it because we need to, or because we don’t trust the people we work with?

Q: Your blog has 50,000 readers a month, how did you do that?

A: Two simple things. One blog entry every day. Staying on topic (entrepreneurship / startups). Then wordpress and Google did the rest. It’s not a trick, it just takes consistent effort.

Q: What is the meaning of micro brand building and how would it be relevant to soloprenuers?

A: Build your personal brand first. That’s the first part of micro branding, becoming known for something. Having a skill you can share with others. Then eventually cross fertilize to your business brand.

Q: What are the simplest things we can do to build a micro brand?

A: Have a tight focus area of interest. Share our lessons honestly and openly. Frequency of output.

Q: How do we protect our brands?

A: Not with IP and legal stuff…. Most of that is a simple waste of money.  We protect it with customers, innovation and reliability.

Q: What one piece of advice would you give to those of us that need clients and need them quickly?

A: Cold call. Not on the phone, but turn up and talk.

Q: What books have influenced  you?

The Cluetrain Manifesto

The Purple Cow

The art of the start

22 Laws of marketing

Q: What marketers / speakers have influenced you?

A: Steven Wright (comedian) he taught me how to flip my perspective for alternative solutions.

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Don’t take any advice

While watching Eddie Murphy on Inside The Actors Studio Interview – he said some amazing things which I thought were great for entrepreneurs. When asked by the audience what advice he’d give to any aspiring actors this is what he said:

The advice I would give an actor is not to take any advice from anyone. Because I remember when I was younger, I would ask for advice… because with actors when you make that choice, you know it deep down, and you know in your heart, you know what you wanna do and you know what your abilities are and lots of time advice could screw you up. A great advice story was from Rodney Dangerfield. I did the comic strip in Fort Lauder Dale when I was like 16 or 17 years old and Dangerfield walks in. And the whole room was ‘Oh Dangerfield is here’ – everyone bumped all the comics and no one wanted to go up cause Dangerfield was in the room. And I was so confident back then I was like Mr Dangerfield, I want you to watch my show… I want you to watch.. He said, Oh yeh, I’ll stick around kid. And he watches. And I did my thing, and I was really dirty (with my language) and after the show, he said… ‘Hey kid, you said a lot of bad things there, hey watch your language”. He gave me a big speech about my language and the words I was using, and it really took the wind out of my sails, and I was like WOW, cause I really killed that night…


Then 5 or 6 years later, I’m at the bathroom at Caesars Palace, and Dangerfield comes in and he’s in the urinal right next to me, and I haven’t seen him since that night. I look over and he looks back and said: “Hey, who knew?”

Startup Blog would love to know what advice have you ignored to advantage?

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The end of television

There’s been a lot of talk about the end of television lately. You’ve heard it all. But one simple fact I heard today reminded me today of why television is doomed.

The end of the ratings period.

Yep, that old chestnut. But let’s stop and think for moment what it means and the legacy issues associated with the concept of the rating and non-rating periods.

It was something television could do. It could ‘have a holiday’. It could do this for one simple reason, it had no real competitors. TV broadcasters justified their actions too. They told us that their TV stars needed a break. They told us they were getting ready for the new season with great new episodes and shows. They told us we could enjoy our favourite re-runs. Sure we could go down the the video rental store, but it was much harder than turning on a television and a poor substitute at best.

Today, the end of the ratings period is a continued legacy which proves that broadcasters still don’t get it. We don’t care what time of year it is, we don;’t have to. We still spend money. The economy keeps churning. We still want current, new, exciting information and entertainment. Good news for us is that now we can go elsewhere to get it. And it’s more convenient than TV. It’s on demand, and uninterrupted. The fact that the ratings period still exists today has me flummoxed.

And as long as the television broadcasting industry thinks it can get away with it’s ‘holiday’, it is yet to understand what is happening. It alone is proof TV as an industry, is doomed. This little thing, the non-ratings period, is proof they don’t believe that is the end of their cosy little attention monopoly.

Good bye television, hope you enjoyed your stay.

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