It’s all shifting in front of our eyes. A new plutocracy is arriving. Some of the roles have already been filled…. Maybe there are some new ones to arrive that we just can’t forsee yet. But to enlighten us a little, let’s consider 3 examples:
| THEN | NOW |
| Yellow Pages | |
| White Pages | |
| Department Stores | Amazon |
The real question for entrepreneurs is which ailing legacy industries are still waiting for their shake up?
Screens are beginning to permeate our entire existence. This latest effort from Samsung is seriously a step into the future. A fully connected web enabled window. It’s not hard to imagine this appearing in architectural designed houses and offices in the next 12 months a la minority report. Again it seems that UI is what really matters.
Startups need to be thinking about how they design around next generation screen UI beyond Apple.
[youtube=http://www.youtube.com/watch?v=m5rlTrdF5Cs]
Are not who we expect them to be. It’s not Jakob Nielsen or even Steve Krug. In fact it is Joe Citizen.
Without even realising it, the average web surfer or smart phone addict has become an expert in usability. This doesn’t mean we could ask them what a sight should look like, how it should work or to advice us of any design imperatives. it’s a little different than that. But have no doubt, they are the experts. And their expertise is different. it is more like this – they know what sucks. They will not tolerate a site that sucks for more than a few seconds.
We have entered an age of mass usability expertise – and this has been driven by social media. As entrepreneurs and aspiring startup geeks we have to remember the training our users are getting. They are being trained on what is ‘best practice’ by the worlds best – brands like Facebook, Twitter, Instagram, Youtube, Google, Foursquare. Brands with the greatest UI’s ever seen are training the everyday person on what good looks like. Even if it is occurring at a subconscious level. It is happening.
The impact of this is significant. For me it puts flow first, and features second. The flow of the site and intuitive nature must be put above all other technology and feature desires we have. If we fail with our usability, there wont be a second chance to win back the experts who’ve already decided we don’t cut it.
I am a Foxtel subscriber and every day I get that little bit closer to turning off my $100 per month payment. Not because it is too expensive, but because the value equation is getting worse, at a time when alternatives are becoming more attractive. Sure, their penetration in Australia might be growing, but we are on the precipice of disruptive change to Television, in a way that Foxtel must respond to if they want to survive. And their response needs to be before the impending disruption, or just like the music industry, they’ll be wondering what happened.
I’ll give a summary of the why, and then revert to the what they should do.
Why Foxtel is doomed
The primary reason is that their system is antiquated. The model they employ, is the same as the cable television model which emerged from the US in the late 1970’s. Yes it still exists, but it’s days are numbered. it has already happened to newspapers, it has happened to music, and TV is next. The belief that they can demand that consumers subscribe to content in a world of infinite content is foolish. The world is moving quickly from a pay to play – subscription model, to a ‘free and on demand’ model. The fact that Foxtel has access 35% of homes is irrelevant. The real competition of Foxtel isn’t Free to Air TV, it’s the alternative web enabled screens in the home; laptops, desk tops, ipads, kindles and connected TV’s. Web enabled TV has already penetrated 17% of homes in Australia. With the dropping cost of screen & web technology, the future for Foxtel is bleak.
Foxtel is reducing what we get for the same price:
Only two years ago our $100 per month gave us the gold package. Every channel, 2 free new release movies per month, the IQ recording device and approx 30 on demand shows / movies. Without notice the same amount of money gave us ‘less’ incrementally. First they removed the 2 free movies – without notice. Then they slowly started reducing the number of on demand shows. As I write this it is down to a paltry 7 shows as of today. While everyone else is giving us more, Foxtel are giving less. Anyone would think Moore’s law works in the opposite direction the way they operate.
They don’t get on demand:
The great innovation on the web and entertainment deliver is on demand. Foxtel, still choose to schedule nearly everything that is available, save for a few movies and TV shows they are promoting (the 7 mentioned above). They expect us to work to their schedule. The world doesn’t world like that anymore. They need to wake up to this before most of their customers wake up to the fact that their are far cheaper and better alternatives available than Foxtel. (Including watching all USA TV on demand on Hulu via a proxy spinner.)
They don’t provide access content for purchase without subscription:
In their wisdom Foxtel has added a ‘movie library’ which is ‘on demand’. I thought – ‘Finally they are starting to get it.’ So when I attempted to watch an ‘old movie’ I was informed I had to; subscribe to get access. I thought I went into a time warp back to 1983 or something. It is not as though the movie was going to be free. I was happy to pay for it. But they also wanted me to pay for the right to have access. How stupid are these people, given that the tubes are already connected to me TV? Surely giving everyone access could and would increase revenue via people like me sitting down to watch an old movie. They have the system upside down. They have turned off their revenue tap. This is where they should be taking a lesson from iTunes. You can download whatever you like on demand for a rental fee. I’m really flummoxed by this. I think it is currently the worst media strategy in Australia by any company.
The NBN will hurt their business:
The imminent National Broad Band Network in Australia (NBN) is very bad news for Foxtel. It is basically putting the power of HD web live stream in every home. All that needs to happen is an on demand web enabled competitor to arrive and any one with half a clue will turn off their Foxtel. Not to mention the fact that Youtube HD will become a seriously viable TV option. (If you haven’t lately, you should check out the Youtube Movies, Youtube live Concerts and Documentary’s section – it’s growing daily as are brand content channels – no prizes for guessing their strategy is to win the screen in every lounge room).
Apple Television in coming:
It was reported that Steve Jobs last great disruption was coming to Television with the Apple TV. Not the Current Apple TV box, but fully fledged in home Television screen connected to the web with levels of wizardry we can only imagine. One thing we don’t have to imagine is the depth of content that will be available from it’s existing iTunes store. All on demand, up to date and without subscription fees. When this comes – and it will, I am certain TV will never be the same again…. and Foxtel will be very model T Ford.
Connected TV is rapidly encroaching on Foxtel:
Foxtel is all about being connected to narrow cast content. Now that all TV’s sold are web enabled, we have access to everything we could imagine – Free. It’s a pretty compelling price point. The really important thing we must remember is that the price of technology is dropping. A connected Plasma 42″ TV is now as little as $500 to buy. With the user interface improving rapidly and many US streaming players arriving shortly (Hulu, Netflix, Startup XYZ) there is no space for the ‘monopoly like’ behaviour or pricing. For Newscorp it is newspapers all over again.
Users must pay for unwanted (unwatched) content:
The idea of having to buy packages is archaic. The idea of ‘Packages’ is a supply centric mantra from a time when the factory called the shots – much like travel agents did in the 1980′. But we now live in a user decides, mashup, self design commercial society. The idea that we can’t pay for the exact channels we choose (with volume discounts of course) is not design for users, just the owners. people don’t watch sport. They watch football, or boxing or surfing. people have specific needs, not generic ones. BBC viewers are different to Fox news viewers, so why treat them them same and ‘bundle them up? ‘ It’s an old method which is quite simply broken.
They’ve thrown their opportunity to be ‘platform oriented’:
Foxtel had their chance to own the distribution point of content on demand in Australian homes, and they let it go. They have tubes going into 35% of homes and every Foxtel discussion I have with anyone these days is around how poor the value equation is, and how they are poised to seek alternatives which they know are emerging. Their old world mentality is much like th music industry who were in love with their system, and not their customers. And this will be their downfall.
What Foxtel must do to survive:
Everything above and more.
But I honestly think it is too late. They may still exist, only via exclusive content like global sports properties. They’ve missed their chance and I have no doubt that disruptive internet technology will do to them the same thing it has done to many industry stalwarts. The most interesting fact is that, although I’m calling their game as over, the opportunity for startups in the space is still alive and kicking, which is ironic. It comes down to one basic fact, that companies who feed off legacy infrastructure almost always lose.
There are only 2 things we can invest:
Time & Money.
Rather than complaining about not having enough money to invest, invest your time instead. Time is the great equalizer. A rich person has no more or no less than you, me or anyone. We can beat anyone with what we do with our time. Learn the skills or put in the labour until it turns into money.
The trick is once the money comes in, to keep investing the time so you know how to use the money and not lose it.
There has been a deluge of cool startups happening in our local community lately. So I thought I’d feature a few of them here to spread the love, as well as give my honest views on their potential.
Wealie (app)
Wealie is a digital loyalty card which can be used in and by multiple retailers. It’s an interesting space that is starting to emerge as we move closer and closer to the digital wallet. Which Bill Gates first spoke about in his book from 1995 – the Road Ahead. I really think that NFC (Near Field Communication) will open up a huge amount of opportunity in the app space. Anything that happens on a card or paper in our wallets, will be digitized. Early movers like Wealie, will have a big advantage as they learn from their mistakes before everyone converts to their digital wallet.
I’m totally in love with Cheatspeak. As far as I can tell it is a foreign language phrase book Wiki. So, so cool. Being someone who speaks a foreign language or two, it’s premise is very solid – Living language – that represents the spoken word, rather than a text book. The idea of creating a book or language guide with the ‘simplest way to say it’ is so ‘user focused’ it is revolutionary. I’m sick of have to learn 7 ways to say one thing in a foreign language – if the goal is speaking it, then cheat speak is on the money. It has smart exit options too.
Put simply Pygg is way to send and receive money through twitter – without any fees. Micro payments for a micro blog. Another smart startup which seems to flow nicely into NFC and the digital wallet. Another thing which just adds a level of goodness to it, is the fact that it is money in ‘public’. Good deeds and rewards are on display. I reckon this could really add a layer of fun to what Mick and the team are up to.
Started by all round good guy Mike Boyd – Cupstart is another ‘money remover’, in the sense that we don’t need actual dollars in our pockets to use it. Cupstart is a platform used to order & pay for coffee online at your favourite cafe, skip the queue and pick up your coffee on arrival. Which could move into all sorts of payment system / retail options. A web enabled retail POS system anyone? I like the idea of starting in cafes a lot, because the frequency of usage (buying coffee) moves the startup up the learning curve much quicker. (as a side note Mike is looking for a ‘tech’ partner based in Australia….)
TaskWant(app)
So the virtual assistant is well known and successful on-line. Get ready for the physical version. TaskWant is a geo-locating app to help you find people to do stuff for you. You can either be a task provider or doer. It’s a great way to take advantage of idle labour and get cashie jobs. I love it. I reckon this could blow McDonalds out of the water for teenagers and be a much better option – which is just one of the potential strong points. Not to mention Charlie the Squirrel.
Local Yocals
Another cool thing is that everyone of these is from people in our local startup community in Australia. The world is changing, the only question remaining is whether you want to be a change maker or change taker.
Get out there and launch!
The web has changed business models so much, it’s hard to know where to start when discussing the implications of revenue streams.
In the past I’ve been very clear on my views about Free – it is not a business model. It’s a sampling campaign, or a related revenue strategy. But in truth, the methods for extracting revenue are being totally reinvented by the web. Given the cost of producing everything from flat screens, the flat pack furniture to microchips is in a state of rapid deflation means we need to reconsider the revenue equation – or more appropriately, the timing of the revenue.
For a business to survive, revenue must be extracted.
But before revenue can be extracted, value must be created.
When creating web based startups it is very hard to create value, until we have large numbers of participants (espoecially if we are not selling physical or virtual goods). The way to get large numbers of participants is the reduce the barriers to usage and entry. And the best way to reduce the barriers to entry, is to reduce the price, or even remove it entirely in the short term.
So when thinking of pricing models we need to forget about the price and start thinking about value. It isn’t until we have created value, that we will be able to extract it. So the real question is not ‘what to charge’, but has value been created yet?