10pm till 1am

My previous blog post has 12 random thoughts I came up with. A few people have commented on twitter wanting more information on some of the points including young gun Adam Jaffrey. His tweet below:

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The point was this:

“What we do after 10pm has a bigger impact on our tomorrow than what we do during business hours.”

Admittedly it is a bit confusing. It could even be read as the need to get enough sleep for an energetic tomorrow. But what I was actually talking about was the ‘long term tomorrow’ and what we do late at night… the stuff we can only do once our daily tasks and family commitments are accounted for.

First of all, we must get our job done, earn our way, eat, cook, clean, be with family and friends, and generally live the tasks of life. This takes time, in fact it takes up most of it for most of us. So we know that in reality there may only be a few short hours left. But we also we know that education is a process and and not an event. And this statement is about that process. The only difference being that the most important educational process these days is not studying for an MBA at nights and weekends, it’s experimenting with the ideas, tools and technology which universities don’t have in their curriculum yet. Mind you it’s not their fault, the world just happens to be changing too quickly.

While others settle in for a night of TV, I prefer to get busy on projects. Read about technology, write an article, build a new presentation, help a startup, work on an upcoming lecture at Melbourne University, go to a hackers event… but most recently work on the Super Awesome Micro Project with Raul. We skype chat every night and plan our next steps. Not only is it inspiring, but it is building new skill sets which make me anti-fragile. More valued to the market and most importantly differentiated. The problem with traditional education is that most people have it. The problem with corporate experience is that most people have it. The problem with industry knowledge is that it ties us to a location and is probably going to become irrelevant. Technological disruption means we need to be wide in our skill base, not thin and vertical. And the best way to get a wide base of skills is the become a night time projecteer between the hours of 10pm -1am. (or whichever hours work for you). We need to be pyramids, not sky scrapers.

Not only are broad skilled business people now in greater demand, they are much harder to knock over.

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The story of ice

Most everyday products we use and take for granted have a deep story of innovation underneath them. Once such product is that of simple household ice. What’s interesting about ice is that it went through a number of disruptions. New methods and players arrived to usurp yesterdays heroes. Much like the industries did in this post.

The original startup thinker and bootstrapper Guy Kawasaki tells the story of ice and how it pertains to curve jumping. I’ll do my best to remember how the story is told.

If you truly want to be an entrepreneur or an uber innovative intrapreneur, you have to jump curves. You can’t do things 10% better, you must do things 10 times better.  Originally ice was sold through an ice harvesting business. In the ice harvesting business in the early 1900’s, this meant that Bubba and Junior would go to a frozen lake or a frozen pond during the winter time and physically cut out large blocks of ice. And in 1900 over 900 million pounds of ice was harvested in the USA. Then 33 years later was the beginning of the first curve jump in the ice industry. This was the start of the ice factory era. Operating on the ice factory curve then meant that ice harvesting didn’t have to happen in the winter and it also meant that you didn’t have to be in a cold climate. You could freeze water centrally any time of year and any place you decided to set up an ice factory. (In fact, ice factories for obvious reasons did a better trade in warmer climates – a counter intuitive shift) And then once the water was frozen in the factory, the ice man would deliver ice to your house or business. So imagine the advantage of going from ice harvester: a cold city in a cold time of year, labour intensive – to moving to an ice factory, any city, any time of year, with dramatically lower labour costs.

Fast forward another 30 years and we move into the second curve jump. The refrigerator ice curve. This becomes ice 3.0 where an ice factory becomes a legacy cost infrastructure. People started to have refrigerators in their own home that could create ice on demand in a matter of hours, with no wastage, at the cost of a small amount of electricity. No need for factories or deliveries to your home when you have a personalised ice factory.

So if we look at this closely, the great value that was achieved was because the new method jumped across to the next curve. Incremental innovation was entirely usurped. It didn’t matter if you improved your efficiency dramatically on the previous curve because the entire market moved. And very few (if any) producers went from ice harvester, to ice factory, to refrigerator manufacturer. As you can imagine most ice harvesters didn’t see the disruption coming. So too with the ice factories and their owners. And in all probability refrigerator companies are not looking at bio tech or what is likely to come next in freezing water or ‘things’.

So the lesson for entrepreneurs (and more so for business owners & industry stalwarts) is that we simply cannot and will not change the world on the business curve that we are on. We have to jump it, and if we don’t someone else will. Incremental improvement is just not enough. Sometimes we must jump curves to merely survive. Makes me think that car companies are playing a very incremental game with their hybrids… What I really want is a self driving electric car or personal transport drone!

Worth Noting: In many ways all industries move from the macro to the micro. We’ve seen it with computers, music, many forms of manufacturing. We can only assume that the future will be continue the current trajectory to ‘personal’. Most curve jumps involve taking the macro to the micro.

Startup blog says: Get out there and curve jump!

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Yesterday

It’s not that difficult to be an expert on yesterday. The way it was done. The story of who won and why, or even the implementation of the known formula that works (worked?). Experts on yesterday have the rational and believable viewpoint. They can support their position on that pesky little thing called evidence. Of course evidence is always historical. We tend to find experts on yesterday in senior positions in organisations and they tend to proliferate and thrive in legacy industries. Places where protecting revenue is more important than growing it.

Ironically there is no such thing as an expert on tomorrow. There can only be viewpoints on possibilities and the willingness to experiment with those possibilities. What this means, is that the ideas presented by the tomorrow guy are often met with doubt and even derision. I guess we should expect this because most of what they predict simply wont happen. Statistically the tomorrow crew will be wrong more times than they are right. But within those ten crazy ideas they present one of them is usually what eventuates. And this is the time when what works quickly becomes what worked. Just ask Kodak management.

One thing I know for sure, is that experts on yesterday rarely invent tomorrow, and in times of significant change it pays to have a couple of tomorrow guys in your corner.

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The evolution of marketing

I was asked by a respected colleague from the technology world this question: What is marketing? Mind you, this is a guy who is involved in, and gets marketing. As anyone who works in marketing knows, this is a difficult question to answer. But when I provided some thought on the question, I found that my answer is now longer than it used to be. Hence, I thought I would share it here.

I’ve broken it up into 3 parts. The first in order to provide a baseline definition and context.

General simplified thought: The development, distribution and promotion of products and services to suit a specific audience in order to achieve business objectives.

Unlike what many lay people believe it is neither about selling or advertising, and is much more about business management in totality. Or even more simply, marketing is a fancy word for business.

Marketing Then: The tools of marketing which flowed naturally from this were known as the 4 P’s.

  • Product – Solution
  • Price – Value equation
  • Place – Access
  • Promotion – Communication

Historically the job of the marketer has been to strategically organise the 4P’s of marketing (the marketing mix) in order to deliver a sustained commercial outcome between the brand and the audience. But it does feel like this is just not enough…. especially not when all of the factors we deal with are being disrupted via technological revolution.

Marketing Now: If we want to be a great marketer in 2013 then I feel like there is much more to it today. With the process being non-linear all the forces interact more strongly. Our interests need to be broader than that of the marketer from 1950-2000. I feel there are 4 areas we need to be interested in. And only when we are interested in these areas, will we have the intellectual arsenal to develop an effective marketing mix, regardless of which industry we are involved in.

Anthropology: A genuine interest in and study of modern day human movement and historical evolution. The ability to understand and spot patterns based on changing macro behaviour. Being able to see the movement of the collective sentience.

Technology: A solid understanding of where technology is taking us in the medium term. Not just understanding how to use what has already arrived, but knowing what is coming next. Knowing the implications of disposable technology, ambient computing and internet everywhere. Believing in this and integrating it into everything you market. In an age of exponential change there is no choice.

Finance: A solid understanding of what makes industries and the economy function. A financial brand which goes beyond COGS (Cost of goods sold) and marketing budget parameters. We need to be adept in raising capital, investing and ratio analysis…. all forms of finance are integral in what A grade marketers need to know.

Commerce: A true understanding in the art of connections. The why and how do certain parties transact with each other. How are they connecting now, and how will they connect tomorrow. It goes beyond distribution points and pricing models. It digs deep into need scopes and relative utility. It’s the real side of human interaction where commerce facilitates life goals and money is just the way we keep track of who is doing what.

A lot of this might sound meta physical, and it is. But like all forms of evolution, new layers get added – and these four elements are the layers which will define how the successful entrepreneurs and business people of tomorrow need to think.

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3D printing is nothing special

People who read this blog and know me are aware of my obsession with 3D printing – and the fact that I think it will be bigger than the internet. Recently I had an experience with my 3D printer which was most enlightening. Before I share the story let me share a terrific definition of technology:

TechnologySomething that was invented after you were born.

So I was playing with my 3D printer in my home office when my 3 year old daughter entered the room. I asked her if she wanted me to print her something. Maybe a toy or some jewelry. She replied simple ‘Ok daddy’ and seemed pretty excited about it. Who wouldn’t be, it’s a 3D printer for crying out loud. So we picked one of the bracelets from the picture below, and sent the file to the printer. A pressed the print button and it started printing. I was pretty pumped. 3D printing my little girl some personal jewelry, immediately in my home office. I quickly said “Look, Look, it’s printing it.” To which she replied in a nonchalant manner. “Ok, thanks daddy”

Sure she was excited about the jewelry, but not the process. The process was irrelevant to her, she just wanted the thing.

3D printed bracelet

When the print job was done, I called her back in and said “Look, here it is, I printed it for you!!!”. To which her reply was much like the previous one regarding the process. She said “Thanks daddy” and then put it on her wrist and skipped away to get on with her 3 year old life.

3D printing to her is as ‘normal’ as cars, TV, airplanes, computers and microwave ovens. How can it not be, it was invented before she was born. It’s just another of the thousands of normal everyday thing she is seeing for the time. Nothing more or less special that the other technology in our lives.

But the really significant element is that by the time she is 13 years of age, yourself and every person we know will have a 3D printer. We’ll all be printing things in our homes on a daily basis. And if you think that isn’t possible, let me remind you that every social media channel you currently use today didn’t exist 10 years ago, and we already know how much that changed our social and economic landscape.

3D printing is NOW – get on it and don’t regret you let this entrepreneurial opportunity slip you by.

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Seinfeld Today = Digital Training

I’m totally in love with Modern Seinfeld on Twitter (@seinfeldtoday). Each day I tune into the stream hoping for some more tweets which serve up 140 more characters of Seinfeld goodness. For the uninitiated, Modern Seinfeld is an ‘unofficial’ tweet stream in which each tweet is the synopsis for a fictional modern day Seinfeld episode. It really is the stuff of genius.

Seinfeld Today - on Twitter

But it has another possibly unintended benefit. It’s also a short cut to an understanding of the world we live in. For anyone who has been asleep for the past 15 years, and missed out on the revolution, then all they need to do is tune into this twitter feed. 397 tweet reads later and they’ll be all over digital pop culture. Check out these doozies below as examples:

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The other cool thing, is that the real Jerry hasn’t done anything ridiculous like asking them to take it down due to copyright infringement. Which is exactly what we’d expect from many old world media owners.

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Gadget Control

We probably haven’t been as obsessed with gadgets the way we are now at any point in history. Every other day there is a new contraption or Kickstarter project spruiking some microchip enabled object of desire. What’s interesting is the shift that gadgets have made in the past decade. Rewind back to gadget innovation of last century – the good old 1900’s and we’ll see a different story from what we see today:

Gadgets from the industrial era invented time:

  • The washing machine: No need to hand wash, or go to the laundry mat. Set and forget. Go do something else.
  • The refrigerator / Freezer: No need to go to the market and buy fresh produce.
  • Gas & electric heaters: No need to chop or collect wood, just flick a switch.
  • Electric iron: No need heat it up on the fire place.
  • Clothes dryer: No need to hang the washing on the line.
  • Dishwasher: Less time needed slaving over the sink.

Gadgets from the digital era steal time.

Now lets take our minds into the gadgets we employ today: ipod, nintendo DS, smart phones, tablets, laptops, gaming consoles, TiVo and so on. Sure, some have extreme utility, yet they tend to take more time away than they invent. They first give a little, then they take a lot. It’s almost as though they takes us into a worm hole of exploration that eats up more than the efficiency they create.

It’s started to make me wonder about the time we give to our gadgets. Do we own them or are they starting to own us? I think the challenge of technology today is about understanding how we use the tools. Are we using them to consumer or create? Will we use them to create output, or be constantly giving them all of our input? For me this is a vital question where time is our most important asset. It’s an even bigger question for entrepreneurs, where the difference we make is largely a function of what we create. And in order to create something we increasingly need to pay attention to the devices around us and ensure we are in control of them, and it’s not the wrong way around.

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