Tag: social media

Building a web community

Posted on by Steve Sammartino

I was asked during one of my live twitcam sessions the title of this blog entry, with the number 3 in front of it. What are 3 things needed to build a web community. This is the answer I came up with right on the spot.

  1. Participate
  2. Share
  3. Keep costs low

Participate: Use the service, website and community you are building. Be an avid user and of it yourself, even though you own it or built it. I use rentoid more than anyone and love it. You are not part of a community if you are a spectator. You need to be involved in it. Listen, create, help, assist, but not rule over. It’s not a kingdom or a principality, it’s a community, which means that all participants are equal regardless of their status. It doesn’t matter, if you are the customer or the creator of the community, everyone matters. It should be evident in the organic dynamics that all of the community are valued. everyone has something to offer and add that we can all benefit from.

Share: Share not because you expect something back. Share because we are all humans, and this is how humans roll. We are great at being there for each other a providing support. Doing stuff for the benefit of others for reasons that go beyond the financial. it was once said that the perfect day is the day you help someone who will never have the chance to repay you.

Keep costs low: Not for any economic reason, other than building things of incredible value like communities take time. If you build an expensive infrastructure for your community there will be too much financial pressure on making it work quickly, and communities don’t work like that. They are organic and take time to find a balance and set of values and systems. If you have too much cost associated with what you are doing, your behaviour will become non-community like. It just wont work.

Startup Blog says, Start building.

Twitter Lists – inauthentic

Posted on by Steve Sammartino

If you’re on twitter you have probably noticed the new addition of lists to your feed. Which is the ability to create and follow lists of specific people. Cool idea, which many twitter clients like Tweetdeck had implemented a long time ago. What is not so cool, is the inference that it is purported to only be available to a limited group. If you look at the screen grab below (highlight in orange boxes) you’ll see such claims.

twitter lists interface

I understand why they’ve used such language; to make users feel exclusive, and to essentially make people tweet about it – the antithesis of what they claim to want. But I’m a bit disappointed that the crew at twitter would use such low ball, inauthentic tactics. I say this because everyone I know with 10 to 10,000 followers has been invited to lists.

Startup blog says – stay true.

Viral marketing & probability

Posted on by Steve Sammartino

I’ve spoke before about the truth about viral marketing, and our probability of viral marketing success. So here’s some number to help us all quantify it with the viral marketing haven that is Youtube.

  • The average youtube video gets watched for 6 seconds.
  • 2 hours of video are uploaded every minute.
  • Almost half the videos on youtube get viewed less than 10 times. (1 in 2.4)
  • Only 0.25% of videos get more than 10,000 views
  • A random sample of 10,000 videos uploaded received the following: 2,226 videos with no views in their first month, 237 with 1 view, 158 with 10 views, and just 23 with 100.
  • Only 1 in 3.1 million videos will get more than 1 million views

Sure we can increase our chances by creating great content, and frequency of posts. But getting a viral hit is like winning the lotto. Which for startups means it’s fine to play, but not to back our future on it.

Twitter rules

Posted on by Steve Sammartino

These are the rules I have invented for myself for effective use of twitter. By the way, it’s pretty much the only social media tool I use these days. Mainly due to it’s succinctness. When it comes to Twitter this is how I roll:

– it’s my office water cooler. It’s the office conversations for us entrepreneurs

– it’s an advice forum where I ask my twitter friends (smart people I trust) questions I don’t know the answer to

– it’s where I’m not afraid to have an opinion even if it’s a bit risky

– it’s where I don’t do anything I wouldn’t do in the real world. The on line world is the real world

– it’s where I meet like minded people. First virtually, then physically

– it’s where I get last minute tips for restaurants, bars, coffee and traffic updates

– it’s where I document my life, verbally and visually via twitpic.

– it’s where my digitally inclined friends are. I’m glad they are there

– it’s where I promote my stuff occasionally, but this plays a minor role

– it’s where I share cool stuff I find, to the people who will care about it

– it’s where my reputation is on the line 140 characters at a time

– it’s where I won’t just make friends because you shook my hand (called following)

– it’s where I will become your friend if you engage in a conversation with me (called @ replying)

twitter-bird

Startup blog says: Twitter is a friend of the entrepreneur.

How do you use twitter?

twitter-follow-me

Collective Intelligence

Posted on by Steve Sammartino

You are in a room full of people.

You are speaking to them on stage and have their full attention.

You tell them to pretend all the people in the world are in this room

You ask the people who believe they have ‘above average intelligence’ to raise their hand.

All the people in the entire room  raise their hand.

The fact is, exactly half will be above and half will be below… we all assume we are the smart guys, the good guys, the people make things better…. we all believe we are adding positively to the collective intelligence.

But collective intelligence has a slight nuance. It only works when we let people with specialist knowledge fill in our own knowledge gaps and or take the lead in areas of expertise. If instead, we take the average viewpoint of the collective audience we usually end up with a pile of crap. Collective intelligence can only occur when we segregate and allocate information requirements, not when we aggregate. The latest proof of this is Youtube.com

youtube logo

Once upon a time youtube was a reliable source of cool and important videos. Circa 2005 the most viewed, most discussed for the day, week or month was an intelligent reflection what mattered. Now it’s a mish-mash of over produced pop songs, inane  comedians, and soft porn. A sad failure of the digital ‘Wisdom of crowds’. Youtube is still incredibly valuable, it just takes a little more digging these days.

The point for entrepreneurs is this: The crowd is not always right. Taking all advice from the crowd on how to iterate your product, service or website could result in a very average product. Intelligent design is usually the work of intelligent people.

twitter-follow-me

Social media – Numbers are irrelevant

Posted on by Steve Sammartino

I saw this little 1 minute video from Seth Godin (Who I used to worship, and now just ‘like’) and had to post it here. Be sure to read my comments below the video.

[youtube=http://www.youtube.com/watch?v=r0h0LlCu8Ks]

Why the numbers are irrelevant to me….

  • My blog has few promotional elements on it (they’ll find me if I deserve it)
  • I only follow people on twitter I know. I want a conversation. Mind you if you @sammartino at some point I will follow you…. yes I’m interested in conversation.
  • Quantity loses to quality every time. Scores are misleading. Numbers are pointless.
  • Yes you can meet people on line and then create strong physical friendships. I have many times.

In summary I’d say this. If it doesn’t make sense in the real world (physical life) then there’s a good chance it doesn’t make sense on line. In ‘real life’, that is our off line life we think of our friendships and even business contacts in terms of quality. We don’t go around trying to make 1000 friends and wear a t-shirt that says ‘I have 1000 friends’. Rather, we prefer to have strong meaningful relationships which are one on one. Where both parties benefit. We don’t have a list in spread sheet with the people we’ve met. Sounds ridiculous doesn’t it?

Startups should be using social media to build relationships – not gathering numbers.

From now on I’ve changed my twitter link below on my blog posts. Can you see the change?

I am on Twitter – Click here to chat with me


Difference between traditional & social media

Posted on by Steve Sammartino

This is the difference between traditional and social media in one simple chart (albeit a little fuzzy). Forget all the crap you have read on how social media differs to traditional media. This is it summarized right here on startup blog in terms which matter for business:

Difference between traditional & social media

I’ve made some notes above. Don’t believe what you’ve heard – old media isn’t dead – sure it’s more expensive for the return, but it still kicks but. When rentoid was featured on a nightly news TV show as a positive story, we had more hits that one day than we did for the entire year. And we had been and are investing a tremendous amount of time on new and social media. It’s been a two year effort.

If you want a few other qualitative ideas to take with you then here’s a few:

  • They work better together
  • Social media is incredibly slow but has a compound effect
  • If I had endless funds available for media, I’d still prefer traditional media (for now)

These comments are based on fact and real experience in Australia from my business rentoid.com which has had heavy exposure in both.

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