Fail with pride

I teach Marketing At Melbourne University on a part time basis. One of the things I try to do is stretch my students thinking beyond the traditional marketing arenas. It seems every week we are going through another consumer goods example, or the car industry and lately social media. This week I tried something different and I had a massive fail.

The task was for students to pick a market dominated by 2 brands, and to discuss the points of partity and difference, and how the brand communications and positioning vary. After the students gave me the expected brands:

Herald Sun vs the Age

Facebook vs Myspace

Coke vs Pepsi

Nike vs Addidas

I thought I”d mix it up and asked the group to discuss Capitalism vs Communism.

In the first instance I had to convince the students they were actually brands, and it didn’t improve much from there. The idea fell on deaf ears. It was so far outside of their expectations on what marketing is (consumer goods, shiny products and TV advertising) that they lost interest. I ended up spending the remaining 45 minutes of the tutorial explaining why they are both brands which are managed exactly the same way corporations manage them. It was meant to be a discussion. I failed.

After the initial disappointment and embarrassment wore off, I was pretty happy with it. I’m glad I tried to stretch the students. I’m glad I tried something different, and maybe next week, their minds will be more open.

Startup blog says: Fail with pride.

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Brand definition

I’m sick of hearing crap definitions of what a brand is. Especially when they use words like marketplace and sellers, which can often be irrelevant. So here is the Steve Sammartino version:

Brand: A cognitive shortcut from which to make informed decisions.

That’s it. No need to mention selling. Brands don’t have to be sold. No need to mention a market place. Brands don’t just exist in markets – they exist in the total human experience. No need to mention logos, designs, names or symbols – these are part of the cognitive shortcuts. (which could even be a set of directions aboriginal used to locate a reliable waterhole, for which they probably had a name, in far reaching Australia over 1000 years ago). No need to mention products or services – brands can be concepts or ideas (Climate Change). No need to mention differentiation, loyalty or competitive preference – this is part of the informed decisions.

Our job as entrepreneurs is to build something which has meaning, and ultimately become the cognitive shortcut in the space we play in.

Feel free to discuss, agree or throw stones.

The best business phrase ever – update

Incentives shape behaviour.

It’s true of all people, at all times. It’s deeply coded in our DNA, and unlikely to change anytime soon.here’s some thought starters on the depth of the phrase.

Incentives: are not necessarily monetary, rather ideas which will improve the perceived situation of the decision maker.

Shape: for things to be shaped it takes time, they must be moulded, caressed, developed and iterated.

Behaviour: is action related. It is about what people do, not what they think about or like, it’s about motion.

Whenever I make a decision as a marketer and an entrepreneur I think deeply about these 3 words.

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Q & A – New Media and Small Business

I was asked to answer a few questions at a talk I gave last week at the Nationwide Networking Event. It was aimed at Small businesses with the topic about new media and the advantages of being small. I thought it was a nice snippet of ideas worth sharing here.

Q: What type of changes can we expect from media in 2010 and how do we need to prepare for it as business professionals?

A: Media will fragment further, it’s increasingly like fashion with new ideas appearing daily. The art of value, like with fashion is by going with the classics and choosing the right style for the brand you want to build. Match your environment, by being involved in the right channels.

Q: Where do you see the role of the blog in the future?

A: Increasingly important. Blogs are a trusted source, because bloggers become, or are an expert on their topic of choice. This is because all good blogs are topic specific. And people want to deal with experts.

Q: What can we expect from the evolution of twitter and our capacity to use it as a marketing medium?

A: If we use it as a marketing medium we’ve already lost. It’s a conversation…. Conversation can turn into business, but it is primarily a conversation. First we need to be a resource. A resource to others, from which we can build trust and valued relationships. These may eventually lead a business relationship.

Q: What trends are coming from America that we need to be aware of?

A: Trends are global now. We don’t have to look overseas to see it. Things arrive simultaneously. It’s not like it was 20 years ago where our friends return from sojourns overseas to tell us all about the cool things they saw, and we have to wait for them to appear in our market a few years later. Now it’s on our desktop the day it happens. This is been further facilitated by web tools such as Springwise, Twitter and Youtube.

Q: How do we (small business people) benefit from the changes in the media landscape?

A: Barriers to entry have been removed so anyone can play. But it requires a long term consistent effort. New media requires a low financial investment, and large human capital input. Where as old media requires a large financial investment with little human effort. At least now we have to choice. In addition large companies have been (so far) pretty bad at using new media. It creates an advantage for us.

Q: How can we better utilize technology tor reduce our costs and increase our profits?

A: Shift from being doers, to becoming project managers. Outsource where ever possible. It’s easier now with all the tools we have at our disposal like elance and skype. Why do we even need an office? Is it because we need to, or because we don’t trust the people we work with?

Q: Your blog has 50,000 readers a month, how did you do that?

A: Two simple things. One blog entry every day. Staying on topic (entrepreneurship / startups). Then wordpress and Google did the rest. It’s not a trick, it just takes consistent effort.

Q: What is the meaning of micro brand building and how would it be relevant to soloprenuers?

A: Build your personal brand first. That’s the first part of micro branding, becoming known for something. Having a skill you can share with others. Then eventually cross fertilize to your business brand.

Q: What are the simplest things we can do to build a micro brand?

A: Have a tight focus area of interest. Share our lessons honestly and openly. Frequency of output.

Q: How do we protect our brands?

A: Not with IP and legal stuff…. Most of that is a simple waste of money.  We protect it with customers, innovation and reliability.

Q: What one piece of advice would you give to those of us that need clients and need them quickly?

A: Cold call. Not on the phone, but turn up and talk.

Q: What books have influenced  you?

The Cluetrain Manifesto

The Purple Cow

The art of the start

22 Laws of marketing

Q: What marketers / speakers have influenced you?

A: Steven Wright (comedian) he taught me how to flip my perspective for alternative solutions.

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Building your personal brand

One of the sections at Startup School is building personal brands. Which are of increasing importance in the entrepreneurial sphere. Once upon a time our business reputation built a personal brand. Recently things have flipped somewhat where our personal brands are used to build our business ones. Jay Z style… It just so happens that it works on a micro level as well.

Build a personal reputation, as a smart, caring,  and giving person in this new business context (or have some hit song and Hip Hop wars) and you’ll be on the way to building an external financial brand.

So here’s some nuggets from Startup School to get excited about:

[slideshare id=2482471&doc=startupschool-personalbrandingforslideshare-091112045944-phpapp02]

Startup School

Building a web community

I was asked during one of my live twitcam sessions the title of this blog entry, with the number 3 in front of it. What are 3 things needed to build a web community. This is the answer I came up with right on the spot.

  1. Participate
  2. Share
  3. Keep costs low

Participate: Use the service, website and community you are building. Be an avid user and of it yourself, even though you own it or built it. I use rentoid more than anyone and love it. You are not part of a community if you are a spectator. You need to be involved in it. Listen, create, help, assist, but not rule over. It’s not a kingdom or a principality, it’s a community, which means that all participants are equal regardless of their status. It doesn’t matter, if you are the customer or the creator of the community, everyone matters. It should be evident in the organic dynamics that all of the community are valued. everyone has something to offer and add that we can all benefit from.

Share: Share not because you expect something back. Share because we are all humans, and this is how humans roll. We are great at being there for each other a providing support. Doing stuff for the benefit of others for reasons that go beyond the financial. it was once said that the perfect day is the day you help someone who will never have the chance to repay you.

Keep costs low: Not for any economic reason, other than building things of incredible value like communities take time. If you build an expensive infrastructure for your community there will be too much financial pressure on making it work quickly, and communities don’t work like that. They are organic and take time to find a balance and set of values and systems. If you have too much cost associated with what you are doing, your behaviour will become non-community like. It just wont work.

Startup Blog says, Start building.