Risk Taking

As an entrepreneur I’m not afraid of ‘considered’ financial risk. Just like any Plumber or Electrician would guarantee their workmanship, we must provide a satisfaction guarantee. It’s a great way to reduce purchase barriers. Something most successful brands do…. here’s a little exercise for you: Next time you a buy a household cleaning product or chocolate bar, flip it over and read the fine print and *bang* you’ll see a money back satisfaction guarantee. We must provide that too.

I’ve also done this on my latest little project Startup School. Here’s a recent conversation I had with my wife over email:

ME: Hey check out my Startup School receipt – pretty cool huh? (below is a part screen grab of said receipt)

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Wife: As a law graduate of course, I would nervous about making guarantees but up to you… Like the poetry!

Me: One must embrace risk in entrepreneurial fields and guarantee work, or revenue wont happen. it’s that simple. It’s a risk I’m prepared to take.

Wife: I know….that’s why YOU’RE the entrepreneur!

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Web Business Valuation 101

A great spoof by the crew at 37 Signals which really says it all:

Here’s the start of the blog entry to whet your appetite:

CHICAGO—September 24, 2009—37signals is now a $100 billion dollar company, according to a group of investors who have agreed to purchase 0.000000001% of the company in exchange for $1…..

….In order to increase the value of the company, 37signals has decided to stop generating revenues. “When it comes to valuation, making money is a real obstacle. Our profitability has been a real drag on our valuation,” said Mr. Fried. “Once you have profits, it’s impossible to just make stuff up. That’s why we’re switching to a ‘freeconomics’ model. We’ll give away everything for free and let the market speculate about how much money we could make if we wanted to make money. That way, the sky’s the limit!”….

I strongly suggest you click here and read it all.

Unlearning & decorporatisation of self

Another interview I did with Fiona Boyd the uber successful on-line entrepreneur who built and sold www.artshub.com.au about ‘Unlearning’. A concept which we need to embrace when leaving the corporate world to start up land. Enjoy.

[youtube=http://www.youtube.com/watch?v=SwvP-bxaO7U]

Fiona has a great site with interviews and ideas on niche content. www.nichecontentmillionaire.com The title says it all – and she’s done it. Check it out.

Steve.

Selling – breaking down barriers

I’ve been out selling rentoid to major Australian rental companies and I’ve come to the following conclusion:

In personal selling being liked is more important than our product, price or offer.

Unless they like us, we wont really get the chance to explain the benefits of doing business with us. We might be saying it, telling them all the good reasons why we should be doing business, but they a probably not really listening.

What I’ve been doing is looking for relationship links. Things which we have in common. I know it sounds quite obvious, but when we have something in common we are essentially paying them a subtle compliment. We are saying “Oh, me too, your smart, you have good taste.”

Here’s some of the simple things of been using to find said common ground:

– Geography – Living in the same area, having an office close to theirs. People like dealing with locals. Geagraphy matters.

– Sport – Footy finals, if I see an interest in football or see some physical evidence then I get straight into it.( a bit blokey this one, but it works a treat)

– Industry Love – if we show you really care about the industry they are making their living from it’s a good thing. It means we are supporting what puts bread on their table. They like us if our objective is the help the industry we are both working in grow.

There is physical evidence all around us in sales calls from which we can find a link to develop a micro yet ‘instant relationship’. We just need to be perceptive while we are out there. It isn’t about being deceptive either. We’ve got to find a common interest. Something we actually believe. If we fake it they’ll smell it and we’ll blow the sale.

Why cash flow matters

Here’s a simple description of why cash flow is the most important financial measurement in business.

Cashflow positive means: More ‘actual’ cash money is coming in than is going out. It does not mean revenue exceeds expenditure.

Hence:

It’s impossible to go broke while your business is cash flow positive.

It’s possible to broke while your business is making a profit.

This is the most important financial fact startups must know and understand.

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Micro Fame

Recognition of effort is an important to the human psyche. We actually don’t like money as much as society would have us think. We what like is the recognition that people believe money buys. In this sense the human brain of the ‘uber consumer’ breaks it down a little like this:

I want to be recognised as a worthy

I want people to know I have achieved

If achieve I will be rewarded with payment in the form of money

People can’t see my bank account and wont know how successful I am (my self worth)

So I’ll buy things with my money which are on public display (car, house, holidays, clothes)

People will know these things require lots of money

People will know I have earned lots of money

Only people who are successful at ‘something / anything’ get lots of money

I can be happy that people will know ‘I am somebody’.

I am a worthy person

Then there’s people who know all this but take the short cut and just buy stuff they can’t afford on credit cards to define their success through consumption.

Smart startupss can use this human pshyche to their advantage as well. Rather than the success, money consumption trail, they can provide something much more immediate and altruistic. They share reconigition. The reward and promote their people as part of the success process. They provide micro fame.

This can be done is so many simple ways. Ways which rarely have a large financial burden on either party, but create a union between the two players for mutual benefit. Stuff not limited to but including:

– Member ratings

– Access to exclusive services, parties, insider events.

– Recognition in digital and print media

– Crowd sourcing & revenue sharing of such User Generated Content

– View counts

– Followers / friends / subscribers

– Most forms of social quantification

– Overt branding which has ‘user personlilty rub off’

obama girl

So the question then begs:

What sort of Micro Fame is your startup or business providing its people?

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Startup School

I’ll be running a one time Startup School event in Melbourne and Sydney. During November. It’s a 2 day weekend course for a maximum of 10 people.

It wont be free like the blog – but it has a money back guarantee to blow your mind:

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Details to follow soon, but it will also include on going personal mentoring for Alumni & other benefits.

I expect seats to go quick – there’s only 10, and if you register your interest as a Startup blog reader you’ll be first in line and have priority to attend.

To register send me your details directly via email (which is in the side bar to your right) – please let me know if your registering for Sydney or Melbourne.

Steve.

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