There are many things we’ll implement when we get big enough. When our footprint is big enough to deserve the investment of the bigger, game changing idea. When we achieve X, we’ll implement Y.
Maybe we ought implement Y now and skip X altogether?
Category: entrepreneurship
New on line supermarket
I’m developing a new website which is an on-line supermarket. Here’s some of the features I’ll be building into it in terms of usability.
If you want to place an order for milk, you must first look at all the items you don’t want to buy. They will pop up on the screen one by one. You’ll have to click past all of them. Then the milk will pop up after you’ve seen every other product for sale to click on. But after this, you then must click past all of the goods for sale again. The same ones we already showed you. When you want to proceed to the checkout, we’ll make you wait for maybe 5 or more minutes and show you many of the items you already saw on screen, again, just in case you changed your mind. If you decide to shop late at night at our on line supermarket, only one person can buy at a time, because we will restrict our ‘server’ so that all of our customers cannot buy their supermarket items simultaneously. This is because we will be trying to save a few dollars on serving people. A few people might leave and go somewhere else, but it will be a great expense saving idea.
Sounds pretty ridiculous right? Well, this is defined as ‘retail strategy’ in the physical supermarket world. Maybe it’s time they re-thought how they do some things. Right now there is tremendous opportunity for smart startups in the retail space employ on-line usability best practice to show some dinosaurs how it’s done.
Old Spice: Campaign of the decade?
Everyone loves the Old Spice campaign, how can you not, he’s on a horse! But the reasons why it is so great are probably more important than how great it really is. For anyone who has been living under a rock, the original advertisement deservedly won the Gold Lion at Cannes this year. You can watch it below:
[youtube=http://www.youtube.com/watch?v=owGykVbfgUE]
I think we can all agree it is brilliant. The reasons are many and include the fact that the only promise is what the product will actually deliver, it pokes fun at the category norms and general communication, yet the humour and idea is inextricably linked to the product. In addition it’s one of the few product types where a global message can actually work. In general most global campaigns are obviously made for multiple markets and banal as a result. This was an exception.
The next iteration of the campaign is what put into the consideration set for campaign of the decade. The lead character in the advertising campaign AKA the ‘old spice man’ had a voice and tone which was was unique. He didn’t cannibalize the brand idea, just extend it and give it strength. The actor playing the role Isaiah Mustafa personified the brand, to the point where he could almost say anything and it would work. Knowing this the brand team and advertising agency decided to embark on a semi-live advertising campaign featuring his monologues. It involved setting up studio for a two-day session creating a series of humorous, personalized YouTube videos, with Mustafa reprising the character from the original Old Spice commercial. These were directed at members of the public and celebrities, who had asked him questions on websites such as Reddit, Facebook and Twitter.
It was so slick, so entertaining and brand extending it took a lot of convincing before I believed they were shooting it live. I even tweeted that there was no way this could be live. Just too slick. I was wrong and stoked to be wrong. What they did was set up a studio with Mustafa some props and the copy writers from the agency and they pumped out a TVC every 11 minutes, answering questions posed by key influencers on a few core social networks. Extreme trust by the brand owner Proctor & Gamble was given, which is a massive hat tip to such a large organisation embracing chaos, opportunity and potential risk. Let’s hope that other equally conservative brand stewards take the lead from P & G and let set boundaries instead of requiring approval. You can read more about how they did it here.
The proof of the success goes beyond eyeballs. Of which they generated plenty, in fact the dominance they had over the Youtube most watched page is something I’ve never seen in the 5 years Youtube has been around. They did have well over 110 million views of various executions.
But far more importantly Old Spice has doubled it’s sales since the campaign hit the web. Up 107% currently (Nielsen) though I’m not sure if much coupon or price activity is behind it, you’d have to say the campaign was the biggest driver in a category that has growth below 10% per annum.
What does this all mean?
If any old world marketers have any doubt about the power of the web as a tool should stop and consider for a few moments what has just happened here. It also tells us that old media and new media are clearly ‘better together’. And lastly, brands who want to get the best results have to let go, forget about control and understand that moderating a message will only ever dilute the results.
The multi tasking hoax
Multi-tasking is a hoax. In fact it’s one of the worst developments associated with the personal computer revolution. It robs us of time, reduces focus, and has a negative impact on reaching deadlines adn getting stuff done. So here is my top 10 list of ways to avoid the multi-tasking hoax:
- Only have one computer application open at a time
- Only check your emails at 2 designated times of the day (say 9am and 3pm)
- Don’t write long to do lists (guilty). Instead write down the answer to this question: ‘The one thing I must finish today’
- Close your eyes while taking phone calls to ensure you listen to the other party.
- Learn to say ‘no’. Tell the other person why, you can’t do it, or offer for them to pick something to drop off.
- Meditate daily. Think about long term goals
- Focus on depth of activities, not number of activities completed. Do less things, better.
- Never tell anyone you are busy. We are all busy. It leads to pin balling around stuff instead of finishing.
- have defined goals for the year. Ask yourself each morning how your are moving towards them.
- Add your item for number 10 in the comments.
Startup Blog says: Multitasking is your enemy. Avoid it.
Pixel, passion, prizes, pictures.
Patrick Jean’s short film Pixel (featured below) isn’t new – it’s been around a few months, but it is amazing. It was viewed more than 1 million times within it’s first 24 hours of its release.
It was a passion project by Patrick. He did it because he was inspired by the 8-bit video games he grew up on. He won lots of prizes, and then got many offers from major Hollywood studios (Sony, Warner, Dreamworks) to make pictures.
[youtube=http://www.youtube.com/watch?v=ugV6cLgwomo]
The lessons we can take from the film are many for entrepreneurs:
– It’s one of the best mashups of technology / genres I’ve ever seen.
– It leverages nostalgia – one of the most powerful emotional tools.
– It was released to the market free to just ‘see what happens’. And some very cool stuff happened.
– It reminds us that sampling isn’t limited to tiny bottles of shampoo.
– Patrick didn’t invent the technology to make it, he re-imagined the use of it.
Very soon, Patrick will be making movies that we’ll all be watching in cinemas. Startup blog says: think like Patrick.
Why Masterchef works
Masterchef has truly been a phenomenon in Australia over the past 2 seasons. A ratings boon which is rare in our fragmented media environment. In fact it was watched by an average 3.54 million, up from 3.29 million last year. This makes it the most watched non sporting event in Australian history. It’s not hard to find a Masterchef fan, but not being one I was curious what all the fuss was about so I endured a few episodes. I didn’t catch the bug and so asked some colleagues why they believe (from an advertising, marketing and media perspective) it did so well. The best description I got was from Paul Gardner who summarised it as follows:
He said there has been three distinct phases in the evolution of reality TV.
1. Hoons & Havoc. Lock up a group of highly charged youths in a house filled with alcohol and sexualy energy and see what happens. Think Big Brother.
2. The Challenge. Take a group of normal people outside of their comfort zone to compete in a Spartan like fashion. See what behaviour humans will stoop to in order to win and prove superiority. An observation of social interaction at a draconian level. Think Survivor.
3. Denied Talent. Take a group of people who have some genuine flair for something, who have not been given the chance (for whatever reason) to display their talent. Give the competitors potential for a new start, to chance become entrepreneurs. Make the show inclusive, yet competitive. Add a sense of collaboration and educational good for all. Build a result into the show which isn’t purely financial but provides recognition and a new direction. Overall, make it represent the values of a modern civilised society. This is what Masterchef has done.
The thing that’s really impressive about Masterchef from a marketing perspective is that they took the well worn genre of ‘cooking’ understood the important nuances of human behaviour and made it something much bigger than anyone ever expected.
Bratz dolls & stealing ideas
It was recently decided in an appeal court that success of the Bratz dolls brand is not based on the idea. It’s my favourite court ruling in a long time. In April 2009, a federal judge upheld the $100 million jury verdict that essentially gave Mattel ownership of the billion dollar plus Bratz brand. Which basically gave Mattel the rights to most of MGA’s Bratz products. A jury in the case found that the designer who created the dolls was working at Mattel when he conceived of the idea and the name and made the initial drawings for the pouty and multi ethnic girls.
But this decision got over ruled a few a days ago by a unanimous panel of the ninth circuit.
“It is not equitable to transfer this billion-dollar brand, the value of which is overwhelmingly the result of MGA’s legitimate efforts, because it may have started with two misappropriated names,” the appellate panel said in its ruling today.
“It is not equitable to transfer this billion-dollar brand, the value of which is overwhelmingly the result of MGA’s legitimate efforts, because it may have started with two misappropriated names,” the appellate panel said in its ruling today.
The great thing about this decision is that it reconginizes where true brand value comes from, everything ‘but’ the idea. As I’ve always said on Startup blog ideas are near worthless when it comes to building brand equity. Rather it’s the rich combination of design, building supply chains, inventing demand, effective distribution and the constant iteration of these factors. It should not only be a lesson for entrepreneurs, but large lazy corporates who try and beat their more nimble and innovative competition in the courts.