Perception & reality

While in the airport I noticed that budget airline Virgin Blue had made their customers board the plane via stairs on the tarmac as opposed to using the aero bridge. Here’s a photo I took:

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The direct aero-bridge was open and connected to the plane. But instead they made their customers board via the tarmac. I can’t help but wonder if this is to help their customers feel like they really got a bargain price. Sometimes perception becomes reality.

Hands on

Neighborhoodies founder and CEO ‘Michael’ sent this personalized postcard with a order.

 

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Not that I’m enamored with receiving his signature, but it shows he’s in touch, involved and hands on.

 

Now that’s an important message to send to any business audience.

Newton’s Laws & marketing 3.0

Action / Reaction:

In physics:

For every action there is an equal and opposite reaction.

In business:

For every market there is an equal and opposite market.

Searching for new business ideas?

Chances are there’s a market waiting at the opposite end of the spectrum of an existing product or market.

Shop Front

Would you know what this shop is selling?

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I wouldn’t.

Sometimes our shop front, work car, uniform, office, church or website is where the decision is made on whether or not our service is for them.

The good news is, just like a shop window we can:

  • change it if we’ve got it wrong (all of us at some point)
  • use for promotional purposes (Ebay)
  • rotate the message (fashion outlets)
  • keep it clean, defined and single minded (Google)

If our business is in the digital world we have the advantage of a low cost change over.

 

Start up lesson – make sure people know what you offer the instant they arrive.

What are brands?

According to startup blog: They are any form of visual or language communicate which provide meaning to humans and provide elementary recognition or decision shortcuts. This may only exist as a word, an event or even a memory in the human mind.

 

Brands have existed as long as homo sapiens have and possibly longer. From an aboriginal waterhole to mountain peaks of significances to any clan anywhere in the world. Even animal names are brands…..although the product was manufactured by mother earth!

 

Startup lesson: Don’t get hung up on words and visuals. Focus on creating  and communicating meaning.