Beer is the new wine

I recently had some beers and a meal at a place called Little Creatures dinning hall in Melbourne Australia.

For the uninitiated, Little Creatures is a craft beer which has it’s origins in Australia and has recently opened a flagship ‘dinning hall’ – seen below.

little-creatures-dinning-hall

They’ve simply taken this to a new level. I’m not taking about the fact that they have weird and groovy beer flavours, all naturally brewed. I’m talking about the way they take you on a personal journey with their service.

My favourtie was the beer education programme. They have a ‘pony show’ – I don’t think it’s called that, but it is what I’ll call it for this post.

You get a taste in little groovy pony glasses of all their different beers, then choose one you like. One of their ‘Little Creatures Beer Experts’ comes and sits down on your table with you and they explain all the different types of beers. A real sit down for 10 minutes. A rare treat when the usual sitiation is waiting 10 minutes for crappy service in bars and restuarants. They teach you how to taste each beer and the slight nuances of each. They even provide an idea what type of people generally like the different types.

pony-show

It’s really nice and fun. I even heard the word “sessionable” to describe a beer – They invent some nice jargon to make you feel part of a tribe. Cool.

No need to advertise this little venture. We’ll do that for them….

And this is what cool startups are doing in retail.

Radvertising – Harley Davidson

While driving I saw a billboard advertisment for Harley Davidson. I didn’t get a photo… but we don’t really need one. I can explain it instead.

It had a big picture of a Harley with this copy line underneath it:

331 screws included

Now that is radvertising simply because these three words say so much.

Craftsmanship, Detail, Big, Hand made, Care, Tailored, Complete, Traditional, Customised... I’m sure you can add a few superlatives as well.

It’s a pretty damn good follow up to a recent campaign they ran which I do have the visuals of below.

harley1

harley02

harley03

Steve – founder rentoid.com

Love & brands

In order to be in love we need to feel loved. Often we mistake love for other intense emotions such as lust, obsession and even fear.

So if we were to translate this to business parlance it might read like this:

If we want people to love our brand or company, we simply have to make our audience ‘feel loved’.

So then the next questions we should be asking are:

–          Will they love this product?

–          Will they love our value equation?

–          Will they love our guarantee?

–          Will they love our designs?

–          Will love our ‘contact us’ policy or phone staff?

In fact, let’s just start every audience related question with the words ‘Will they love….”

If we do this and focus on being more than good, more than liked and only accept moving towards stuff people will love. Then one day, they may just love our brand.

No comment required

Ok – so this is slightly off topic, but I’ll try and tie it in. Check out the photo I took below at a family shopping mall in Australia.

You’ll notice a couple of things:

Firstly ‘no licence is required’. Good news right?

Secondly it’s branded as the “John Rambo” knife. I’m sure there’s no licensing there either!

The thing that had me flumoxed is that people choose to make money by selling anything just to make a dollar. It still seems people will do whatever it takes to sell stuff, as opposed to selling or creating something which just might have a positive impact on our environment and the people around us.

Sure we need knives for some stuff – I just wonder if we really need knives designed for gutting wild bores advertised in a shop window of a family mall, 200 miles away from the nearest wild animal?

Start ups out there – Sell something cool.

Frequency vs Depth

In advertising parlance we talk about depth and frequency. Depth being how many people we reach on each occasion. Frequency being how often we reach them.

It’s great to let zillions of people know about our start up as quickly as we can. We may even be lucky enough to get some kind of viral campaign working for our startup, we may be featured in the newspaper, on techcrunch or we might even be lucky enough get a TV spot.

After the event here’s what happens: People cook dinner, pick up the kids from school, pay the bills, kick the dog and get on with life. They have a life to live and they get on with it. Our start up doesn’t really matter to them… straight away.

Consumer awareness goes something like this:

Exposure 1: “That’s a cool idea / product / concept”

Exposure 2: “Oh, yeh, I must remember to check that out”

Exposure 3: “There it is again, might be worth having a look”

Exposure 4: “hmm, Ok – I’ll look when I’m shopping next / on line next”

Exposure 5: ….They finally act, and go look at, investigate, touch, feel, try….”

After many exposures we have “a chance’ of selling to them.

Sure some people check it out first time, some buy straight away, but the large majority need reminded, over and over again. It doesn’t mean – go out and spam them or do terrible interruption marketing. It means this; “have frequent and relevant marketing communications to the people who might care”.

It’s a lot like never noticing a car advertisement until we are in the market to buy one. They’re always there, we just have selective perception.

This is why Advertising frequency is king. No point having a big launch campaign if our prospective new customers aren’t looking on that occasion. For entrepreneurs, the big launch concept is a hoax – It’s unsustainable.  Like an exercise regime- it’s far better to do an hour workout everyday, than to do a 5 hour gym session on a Saturday.

The good news is we don’t need the superbowl budget of a large conglomerate to have the frequency we need. We just need to start a conversation which continues indefinitely.