Perception & reality

While in the airport I noticed that budget airline Virgin Blue had made their customers board the plane via stairs on the tarmac as opposed to using the aero bridge. Here’s a photo I took:

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The direct aero-bridge was open and connected to the plane. But instead they made their customers board via the tarmac. I can’t help but wonder if this is to help their customers feel like they really got a bargain price. Sometimes perception becomes reality.

Hands on

Neighborhoodies founder and CEO ‘Michael’ sent this personalized postcard with a order.

 

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Not that I’m enamored with receiving his signature, but it shows he’s in touch, involved and hands on.

 

Now that’s an important message to send to any business audience.

Newton’s Laws & marketing 3.0

Action / Reaction:

In physics:

For every action there is an equal and opposite reaction.

In business:

For every market there is an equal and opposite market.

Searching for new business ideas?

Chances are there’s a market waiting at the opposite end of the spectrum of an existing product or market.