Negotiation and motivation

I recently had to negotiate a resolution with my next door neighbour. We had a problem where their hot water service was broken and heavily leaking. While this wouldn’t usually be a neighbours problem, all of the excess water was leaking under my house and flooding the sub floor of my home as the street is on a slight angle. I was very motivated to get it fixed (his leaking hot water service) as it was potentially going to ruin my house. The difficult situation was that my neighbor for some strange reason was not so motivated. After pointing out the problem numerous times he failed to attend to it for many weeks. He even made a failed effort to create a channel to direct the water down a storm water drain, which is curious given the fact it would have been easier to fix the problem itself.

After many failed attempts to motivate my neighbour to ‘do the right thing’ and fix it, I went to the authorities. First I called the water authority who informed me that his water bill was in the thousands of dollars this quarter (much more than a new water service would cost) due to the amount he was using and wasting. They also said that this level of water usage had been going on for months. But they also said they could do nothing, unless it was their pipes that had failed. It was then that I found there was little I could do without legal action. So I started by informing him that I would start legal proceedings if he failed to taken action. Again, no action was taken. It was not until our plumber told us the stability of our house would be at risk unless it was fixed quickly. So I then took the altruistic route. I offered to fix it for him and pay for it myself, no strings attached. I just wanted it resolved. Miraculously, he fixed it the very next day without my help.

While I was happy the issues was resolved, I was curious about his seemingly inside out motivations. Yesterday I had a discussion with my neighbour on the opposite side, at which time we discussed the now famous water issue. I told her what had transpired. Her response taught me a little bit about understanding the true motivation of people. Here’s what she said:

“I’m not surprised, he’s not a very helping person. And he doesn’t like being told what to do and prefers to take the high status position in everything he does. See his giant lemon tree, he wont even let us take a single lemon or share them with anyone who lives in our street. In fact, he never picks the lemons himself, he just lets them fall to the ground. Apparently it is a sign of prosperity. He must want people to think he has lots of money or something.”

As soon as I mentioned paying for him, he fixed it. He was more motivated by our perception of his financial position than he was by  helping others, doing the right thing, wasting water, having a decent relationship with his neighbours or saving money with excessive water bills.

It’s another great reminder that what motivates us, is rarely what motivates others, especially during a negotiation.

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Availability & Consumption

When I was a child, a very high priority for my parents was that I ate all of the food that they put in front of me. I was told to finish all of my dinner, to clean my plate, and on many occasions I was instructed to stay at the dinner table until this task was complete. The rest of the family would be in the living room watching Happy Days, and I’d be sitting at the table with a full stomach watching my half eaten dinner go cold. While I’m sure my parents believed it was so I had enough nutrition, I actually don’t think that was their motivation. My parents where children of the depression & WW2 era. A lack of omnipresent food shaped their view on waste. To leave food was sin that was to be avoided maybe even risk hunger the next day. In all probability it was more about not appreciating the effort that went into providing for a family, it was being thankless.

In most western countries the cost of food has been dropping consistently since the 1950’s. Not only has the amount of food available increased, but the type and variety of food has too. The food chain has benefited dramatically from petrochemical enhanced agriculture, air travel and open trade. And so my (our?) parents desire to make us eat everything available seems like an outdated idea. An idea which is now culturally entrenched and just may be contributing our widening waistlines.

Information is the food of the mind. And just like our stomachs the type and amount we feed it has an impact on our mental faculties. For the first time in my life I now have all the information I could ever desire available on demand. Which is a major shift from what I grew up with. I often wonder if I would have been more scholarly if I had the access to the interesting things I do today. I grew up in an age with 3 TV channels, 2 local newspapers, a handful of radio stations and magazine rack at the local newsagent. Yes, there was a library, but hardly a book from the current decade resided in it. In fact, if I narrow that down to the stuff I was interested and assessed it against these mass forums I had access to the information available was very limited indeed. Fast forward 20 years since the launch of Mosaic, and there is a verifiable deluge of data on the nichest topics. In many ways, I feel the same way about information as my parents do about food – like it is a terrible waste not to consume it all.

It makes me wonder if there will be some ‘information’ equivalent to the obesity crisis we now face due to poor rich eating habits. Will our addiction to information and digital entertainment result in some mass crisis of the collective mind? Or is it already happening? Maybe we’ll face some kind of ‘idiocracy‘? A collective information overload which injures our brains to the point of a mental illness epidemic….. One thing for sure is that while demand for information continues to climb, the supply of data points for profit will continuously be filled.

Just like food, it seems as though there is more demand for junk information. And while, we all enjoy the short term hit we get from ingesting it, we know it adds little to our cognitive ability in the long run. One problem is the ease with which we can justify paying attention to the junk web. For so many of us being informed and up to date with the latest meme is seen as some kind of personal requirement to generate commercial and social worth. This presents us with an obvious problem akin to the heady consumer days of the TV industrial complex. The idea that consumption was a beacon for success. However, in this instance, people believe that data consumption equals intelligence.

While none of us really know if this overload will have a long term impact socially or commercially, or if we’ll adapt in some way, I’m sure we all suffer from it daily.

What to do?

The same thing we do with food. A balance of nutritious intake, with the occasional treat. Maybe an 80/20 ratio. Decide what we really need to know about and find a good filter which provides it. Avoid the meme train and choose to know about something that matters, rather than know everything about nothing.

In short, the future is about enlightenment through exclusion and knowledge via focus. This is something excessive data consumption can never provide. One thing that tops knowing about the latest meme or some piece of web junk is creating something of long term value. And this is something we can never achieve while a disproportionate amount of time is invested in reviewing what others are doing.

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Ned Needs You

For those in our local startup community, you may have heard little about Tweaky.com It’s one of those ideas that just makes perfect sense in hindsight – or foresight for the founders at least.

Well, the good news is that Ned needs you (oh, and PJ) as his (their) founders apprentice. Which isn’t an intern kind of role, but one that will be a fast track into startup land with that rare thing called a salary. There’s no need for me to go into how bomb tweaky is – you can check that out for yourself. Instead I’m going to tell you that I’d work for Ned in a heart beat. He has taught me plenty in the few years I’ve known him. The fact that he wants Australia to get into the habit of investing back into the local community tells you a thing about his character too.

This post happens a day before the cut off date which is Septmber 5th – to test your bootstrapping skills in preparing to apply. (not really, but you already knew tha!t)

Read more about the gig here.

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Trends & the long tail

For decades taste makers decided what we had access to and could like. During this top down retail and media driven process they gave us some great trends and sometimes even created crazes. But even when something was really amazing, they had to move on. Move on to the next thing that would generate the same fervor and newness that the previous thing did. Something new to sell and generate replacement revenue. So the TV shows would get cancelled and the supporting products would disappear from the shelves to make room for the next thing. It was reasons like this that Break Dancing and BMX bikes disappeared from my world far sooner than I would have liked them to.

The good news is that there is no longer a need to change our preferences. As a result I’ve found my way back into the old school BMX community. The so called taste makers no longer have control over distribution and promotion – we do. And this has some important implications for us as entrepreneurs, marketers and people. None more important than this over riding thought:

The timeline is long. Fads now have the potential to become enduring communities. Ideas and things that got lost along the way are being reinvented by the few who didn’t forget, and their communities are blossoming in this digital spring.

But most of all – we need to remember that a digital world allows everything become just a little more permanent.

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The Bibliography is over

I was talking to someone about a presentation I will be making to his marketing staff in the coming weeks.  I took him through a basic flow of the topics and ideas and explained a little bit about each. But also made reference to the point that it was only about 60% finished. He then asked me when I expected to have the final presentation ready, and I’m pretty sure I surprised him with my answer:

“I’ll just make the rest up on the day”

It wasn’t a throw away comment either. I meant what I said. He paused for a while, and seemed concerned. After all it is a paid for gig. He then laughed and said; “Are you serious?” I told him that I was and went on to explain the following.

“You’ve heard me speak before, which was what lead to you inviting me to speak to your team. The good news is I made up about half of that talk too. So I’ve done it before, and it is pretty much how I roll. The reason I do it that way is it enables me to feel the audience. It enables me to react to the content which is resonating more strongly with them. My job when communicating isn’t about delivering a canned sermon. It’s about sharing information that matters and inspires the audience, and I can only know what that is once I get started. So it is up to me to know enough about the topic to change direction on demand.”

He was pretty satisfied with that answer. But it also brings me to another point.

Why do we teach our kids and our employees that everything must be justified?

Why is it that where we got our information from matters so much in a corporate world and the academic world? The people ‘in charge’ so often like to reference where the facts come from, and all too often dismiss any idea which isn’t justified and verified before by some ‘authority’. As far as I can tell this is another example of old world thinking.

If the real value in life and in business is built upon originality, ideas and inspiration, then it might also be about time that we stop validating intellectual and emotional labour. Just because it’s new thinking doesn’t make it invalid, in fact, the opposite is often true given the pace of change is now so rapid.  If our thoughts only have currency based on research, there’s a good chance we are already behind the crowd.

Startup blog says – forget the bibliography and make stuff up instead.

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Advocacy

We don’t create advocates, we are advocates and then others join in and follow. Our social mission should define what we sell. If we attach a social cause to what we already sell, then we have got it back to front.

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Control a channel

I was reading this post from Seth Godin today. it got me thinking about the channels we use to publish our thoughts and to control our personal brands. On the one hand it makes total sense to choose a popular digital channel or two so that ‘we’ can leverage their audience. But their is a flip side risk that it might be time to consider as enter the back end of the social web decade.

What if these channels just disappear? Or more specifically, what if a channel we have chosen to invest in just disappears?

It is not as if it isn’t possible. The digital graveyard is full of potential and one time behemoths that got it wrong and evaporated. While some may not have died completely, it is certainly true that when they die (the host) then we (the parasite) are very likely to die with it.

The answer is in the question. We must have a channel or repository where we retain an element of control or ownership. Maybe it’s our own .com address. Maybe it’s our own forum. The point is we must reduce our personal brand risk in the same way reduce our investment mix through diversification. Have assets we control, assets where we share control and assets which others control. Sometimes I worry about the investment I have made in twitter while they still struggle to turn a profit.

Given our digital footprint and personal brand are now as important as formal qualifications and career experience these days, our portfolio of personal digital channels should replicate any good investment strategy, where we have a mix of control and leverage. While it’s never a good idea to invest in too many areas, it’s also good to invest in some assets that we have total ownership over them, rather than something we just have a share in or make a contribution too.

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