Thanks for getting in touch!

Got this email back from a company that sells custom t-shirts on the web called Neighbourhoodies after I sent in an email query. 

Dear Steve,

We at Neighborhoodies think Curiosity is an underrated virtue, so thank you for writing in. This email is merely to confirm that your question or comment has been successfully received. 

Here is your ticket number:

 http://www.neighborhoodies.com/ticket_view.php?tlid=8L4Q4I 

Ticket Number: 8L4Q4I0s3E8uxyt  

It is a meaningless number and you do not need it. Nevertheless, please print out this number, memorize it, then shred the number into pieces and eat it. Chew first. If at that moment your phone rings, it’s us. Let the phone ring twice then speak the code in Swiss-German, or make guttural sounds to indicate you are choking on the shredded bits.

Thank you. 

Sincerely, Neighborhoodies 

It tells me so much about them, their values, that they’re human and they have a sense of humour. All the things that ‘real people’ have and corporate facades do not.

Cost – zero. Value – infinite.  

Kudos Neighbourhoodies.

Voice overs

There is nothing worse than an advertising voice over. (yes advertisers, we recognize it)

Here’s what it says to the audience:

We don’t care who you are

We don’t care where you’re from

We don’t respect your culture

We think we can stooge you

We think you won’t know the difference

We think all our customers are the same

We talk to you, not with you

To me it makes no sense to be stingy on making a TVC worth $500k when you’re spending over $5m on media. It’s a false economy, especially when the media doesn’t work and it turns off the potential audience you’re trying to persuade.

… good advertising

 

funny advertising is not necessarily…

celebrity endorsement is rarely….

huge budgets do not ensure….

strong cut through doesn’t ensure…

we need to remember the brand not the ad to be…

to spend more on media and less on creative doesn’t make…

doing a voice over doesn’t create…

TV is not the only place for…

TV is most likely not the place for… 

if we the target didn’t buy it, it wasn’t…

just because you don’t like it, it can still be…

global advertising is rarely…

really cheap methods can create…

word of mouth is always the best form of…

 

Feel free to add yours to the comments

Tomorrow’s hero brands

I’m not about to define a brand, I’d be wasting your time as there are plenty of marketing books to do that. I am about to talk about some qualities that many brands used to have, and more importantly the features that tomorrow’s hero brands do have.

 

function first

reliable consistency

craftsmanship

thin product range

you’ll travel to buy it

limited distribution

you found out about it by recommendation

limited if any advertising expenditure

no external branding

you don’t care if people don’t know your using it

often founder defined

 

An example for me personally is Herringbone shirts. A Sydney based shirt company. Their specialty is shirts. herringbone-shirt.pngherringbone-shirt.png

 

herringbone-shirt.png

They’re expensive, but the quality is remembered long after the price is forgotten. Only those who have one would know you’re wearing it. We know the cut, the feel, the fabric and they just sit like quality garments should.

A lot of global brands once fit the above description. Then due to the brand’s own success they simply became ‘corporations’. Once this happens, the rot sets in. They go public, product ranges get expanded, the founder loses control or sells out (as they deserve to), production is outsourced, quality is compromised, distribution is expanded, branding becomes overt and crass, sales targets must be met, prices get cut, customer basses expand, the product adapts to the larger vanilla consumer…. – rinse and repeat. Until their core consumer moves on.

Outrageous commercial success often predicates a brand’s inevitable decline because it is hard to retain the focus that drove the success in the first instance.

What is your – yesterday’s hero brand?

What is your – tomorrow’s hero brand?

Sampling

Sampling is the best thing a start up can spend money on when you know consumers will dig what you have.

 

There is one thing companies often get wrong when sampling a new product. They decide in their infinite wisdom to only give a portion of the actual consumption experience. That way they can sample more people, have wider reach – get the product or experience in the hands of more people.

How frustrating is it to get a little pouch of shampoo that will barely produce a lather on your hair? In this case, all consumers will do is tell their friends about how bad the product is.

If budget is an issue we’re better off sampling less people with the full product experience.