Top 7 startup tips

I was asked to give a list to Tim Reid on a few micro marketing / startup tips for his terrific podcast. I thought they were worth sharing in point form here.

  1. Project management is the key skill (Outsource weaknesses, be blissfully unaware how to do technical things, manage the value chain.)
  2. Think micro (Start small, no tiny. think hyper-local, and expand out from there)
  3. Compound effort (Our labour compounds over time like interest and investments do, social media takes compound effort)
  4. Speed is better than perfection (perfection is the enemy of success, launch review and iterate constantly)
  5. Manage for cash flow not profit (Money in and money out are the only 2 financials that matter, we can’t go broke when cash flow positive)
  6. We’ve got to sell (Selling is a core skill, we have to sell not just to customers but to everyone in our business world, employees & suppliers too, have a sales guru in your team)
  7. Start now (The right is never going to come, stop waiting for it)

twitter-follow-me

The truth about mentoring

After I did this talk, last week at the Hive, I was approached by someone to ask if I could be his mentor. Which is on the face of it a nice compliment. Rather than say yes or no, I thought I’d tell him the truth about mentoring. And it went something like this:

“Thanks for asking, I’m honoured you think I have something worth sharing, but here is what I’ve learned about mentoring…

A mentor isn’t something we recruit. I can’t just be your mentor. Mentoring isn’t as one way as people think it is. In fact it’s a two way relationship, much like any teacher student relationship should be. Where both parties learn from and teach each other. It’s also less formal than we’d believe, rarely is someone asked to be a mentor, or does someone recruit someone they’d like mentor. It tends to evolve organically. Where for example two people meet or know one another, and enjoy each others company. They genuinely share the same interests in life and or business. When these factors exist, mentoring might evolve.

I then proceeded to say, you know who I am, and here’s my details, call me up for a coffee sometime and we’ll take it from there.”

The point is, we all have multiple mentors, and should be mentoring all the people we care about and respect. It’s not based on age or experience, and it’s not unidirectional. In fact, it should be a life value where we aim to help whoever we can, whenever it’s possible. And most people are human enough to share some time with anyone who puts a hand out for a chat. Personally the people I like learning from aren’t those who are not the richest or smartest, but the happiest.

twitter-follow-me

Return on effort

We always hear about return on investment (ROI) and yield. The problem with this type of talk is that it assumes money is the only thing we can get a return on.

Turns out there are two things we can invest. Time or money. And when we haven’t got a lot of money to invest, we must invest our time. Which is what our education is about.

For bootstrapping startups our key investment is time.

The hope is that our time invested will give us a financial return. Which we can then invest in addition to our time. So the question we should ask ourselves as we track our new startup is this:

What is my return on effort?

Share the process

Here’s a really nice piece of brand engagement by South West airlines. Watch it, then we’ll chat some more.

[youtube=http://www.youtube.com/watch?v=zKnsyYbfC60]

This is such a simple idea, not just for Airline & time lapse photography nerds, but pretty much anyone. An entertaining audience connection. It brings the audience into the organization, a little bit of industrial tourism, which pretty much any company can do if they stretch their imaginations a little bit.

I think this could work showing chocolate bars being made, rock bands setting up, graphic design work, furniture being carved, clothes being stitched..l almost anything. And the awesome thing is that it’s very cheap to do these days. iMac movie comes with a speed up footage feature, and very good time lapse software apps can be bought for the iphone for a few dollars. It’s a good way to create a conversation, fill the blog, or even tweet about.

Startup blog says: Share the process, not just the results.

Our audience

Advertising polymath David Ogilvy once said:

‘You are not advertising to a standing army, you are advertising to a moving parade.’

Translation. We get bored of our output long before our audience does. Our audience is changing constantly. When our promotions strategy is working, our own boredom is no reason to change it.

What does this mean for entrepreneurs? It means that change for changes sake is pointless. It means that we need to be sure our communications strategy (or any tactic for that matter) has run its course before we take on the expense of changing it.

Everyone cares

How to make a Hungry Jacks (Burger King) Whopper:

  1. Take the top of the bun and swipe mayonnaise across it twice starting in the middle of the bun and swiping out ways
  2. Sprinkle lettuce onto mayo base just enough so the white of the mayo shows through the lettuce.
  3. Add two slices of tomato on top of the lettuce at 3 o’clock and 9 o’clock.
  4. Put the meat patty into the base of the bun.
  5. Spread 4 pickles in a dice configuration while using the squeeze ketchup bottle in opposite hand to spread the pickles.
  6. Squirt 3.5 circles of ketchup on the beef patty starting at the outside of the circumference.
  7. Lightly sprinkle onion onto the ketchup at 50% of the thickness of the lettuce.
  8. Place both thumbs onto the tomatoes of the bun top and flip onto the base.

Serve hot!

The reason I’m sharing this with you is, that I learned how to make a whopper over 20 years ago, at a wage of $3.00 per hour and I still remember exactly how to make it. It was and probably still is, the lowest paid job available in the economy.

And yet a business colleague recently told me his his employees didn’t care about their job or the brand of his company because they were Uni students, and part time workers. What a crock. I took particular pride in making fast, well formed whoppers. Even thought it was a menial wage. At the time I was in year 9 at school and had zero intention of going to University or finishing school for that matter, yet I still cared. I cared because I had good managers, encouragement and there was a culture of doing your best, maybe even a little healthy competition to make the fastest and best burgers. It’s my strong belief that the vast majority of people take pride in what they do, no matter how menial it happens to be. So when I hear people saying their employees don’t care about their job, because it is part time, or low paid, I tell them this story. The story that all people no matter what they do have pride in their job, so long as one ingredient is in place:

They know we value what they do, and we treat all employee efforts with respect, regardless of where they stand in the hierarchy.

Startup Blog says: Employees will respond to how we treat them. We must respect them in the first instance. When we do this and we’ll get results reflective of human nature, not the hourly pay rate.

Salvage Bazaar

I’m really impressed with new Melbourne Startup www.salvagebazaar.com

What is it? Salvage Bazaar is an online marketplace where you can buy and sell recycled and scrap building materials.

I’m impressed for a few reasons:

  • It’s a nice iteration for on line real estate market
  • It has strong eco / environmental credentials

It’s a very nice addendum  to the existing established real estate websites in most markets such as www.realestate.com.au in Australia.

It also has a strong play with the move towards gentrification of housing in inner city areas, as well as green / eco requirements emerging in the architecture scene.

But here’s the kicker: the founder Kim Pannan, has never done anything in the tech space before in her life, not even blogging let alone founding, designing and building her own commercial web business. The bit I love is that Kim was a graduate from Startup School. So a feel a bit like a proud uncle.

If you want to learn to what Kim did – who incidentally bootstrapped Salvage Bazaar on very little money, then you might want to grab 1 of the 2 seats left at the Melbourne Startup School.