People hate banks for lots of reasons. Too many to mention here. But here’s one: They pretend to care.
Why shock, horror; I actually had a pleasurable banking experience.
Upon opening a couple of business accounts at the Bank of Queensland in Yarraville and the staff actually did care. We even shared a joke or two.
The clincher was with a simple statement: When asked how many monthly transactions I’d need at the branch and I replied with I’ll do it all on the net, they replied;
“That’s a shame, we’d like to see you come in. Remember we’re here if you ever need help or want to come in and discuss any issues.”
It wasn’t corporate training speak either. The body language and tone told me it was real. We humans can sense these things. Funny how the things that cost nothing, add the most.
If any local business colleagues ask me about banking, guess where I’ll send them?
GENUINE customer services goes a longggggg way……very rare these days 🙂
I have also had a good with the Bank of Queensland at their branch at 455 Bourke St in the City (Melbourne) I think it might be because the person who manages the branch actually owns it. They’re an entrepreneur just like us 🙂