A blog comment appeared as per below:
Hi,
I read your blog from start to finish this afternoon. I just wanted to say thanks.
Thank you for writing about your experience. For the tips. For the ideas. For the motivation.
Just.. thanks.
I was chuffed. I nearly fell for it, but then I realized that anyone who could read 50,000 words in an afternoon must be a ‘machine’.
Got me thinking about the value of people. Only a person could figure out this wasn’t genuine. Policies and systems can only go so far. Human input and decision making is really the most valuable thing we have in our business. And so it could be said that all humans in our business should really have policy veto power – from the reception desk to the corner office.
Trust your people.