Cool hunting – The tail of two movies

Yesterday I was sent links to two movies which were both entrepreneurial in nature / marketing related. Both revolve around the idea of paid brand ambassadors. One is a documentary on how clever ‘cool hunters’ are, and the other was a Hollywood fabrication of brand evangalists are infiltrating our circle of trust.

The Documentary trailer: The Influencers

[vimeo=http://vimeo.com/15595024]

The Hollywood trailer: The Joneses

[youtube=http://www.youtube.com/watch?v=n2Y3GoN2PGw]

The question it leaves in my mind is whether social media facilitates more authentic or inauthentic ‘hidden’ brand evangelists.

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How not to run a promotion – the Chef’s Hat

I had a discussion with Luke Waldren who had a very poor customer service experience from the Chef’s Hat in Melbourne. For those who don’t know, the Chef’s Hat is regardred as the premier retailer in our city for restraunters, cafe owners and hard core Foodies. They sell a range of appliances and all things related to food retailing – except for the actual food.

Luke went down to buy a a Kitchen Aid appliance, for which he knew there was a promotion at the Chef’s Hat retail store. The offer was pretty simple: Buy a Kitchen Aid blender and recieve a free Kicthen Aid knife worth $49.95. A nice bonus offer for consumers. The offer is below – which mind you is on the front page of their website.

So when Luke arrives at the cash register to pay, there is no mention of the free knife. He then proceeds to ask and says. “Hey, isn’t there a free knife that comes with the blender.” The retail assistant claims no knowledge of the promotion. But luke brings out the iPhone and shows the bonus offer straight from their website as proof. The retail assistant then asks for the manager over the load speaker to come and help. When the manager arrives this is the conversation that transpired:

Retail assistant: “Are we giving away knives with these blenders?”

Manager: “if we have to…”

The manager then leans over to a draw filled with said knives, grabs one and throws it across the table to give to Luke. As though he got caught out. As though he lost one of his precious inventory to god forbid, a customer who entered the store because of the promotion.

If you are going to run a promotion. You have to mean it.

We have to advise those who didn’t know about it. We need to share the benefit with delight. We have to share the message that we go the extra mile and create more value than our competitors. If we are going to act like we don’t really want to participate, then we shouldn’t. Or worse, if we are going to treat our customers with disdain, then we’ll end up on blogs like this spreading the bad word.

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Espousing others

In world of media proliferation it’s becoming harder to get someone, anyone, let alone our target audience to listen. A better way than blasting our own foghorn is to espouse others. Something I’ve seen a lot of smart startups do lately is become brand advocates. That is, take a lead role in communicating, promoting and essentially spreading the love for other companies whose values we feel aligned to. It’s even better if we all move in the same entrepreneurial circles. Though it doesn’t have to be this way.

When we share great stuff other people are doing it rubs off on us. Just like proper referencing does in academia. We need to find stuff other companies are doing that we think is worth sharing. Ideas we think rock and companies with cultures we admire.

This is my current love list of other Startups & SME’s

Some of which even loosely compete with each other. This is fine in my view as often the biggest challenge we have in startup land is market development. Helping our competitors, though counter intuitive, can also benefit us. It get’s more people interested in the space, generates mainstream media coverage and can increase market size. This type of thinking would have been a sackable offense in my old consumer goods marketing days. The world has changed.

We’ve always been told it’s better to give than receive and the on-line world is the greatest exemplar of this theorem. It’s also a super way build significant brand credentials and trust. When people trust what we have to say by introducing them to other cool stuff it gives us a chance at gaining our own momentum.

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Spoof advertising – Campbells

If you’re from Australia and older than 30 you’ll remember these old school macho advertisements from Solo ‘The thirst crusher’. They we’re the equivalent of ‘extreme sports’ in the 80’s which is pretty hilarious as is the solo man idea. If your not over 20 and from Australia; watch them and keep reading:

[youtube=http://www.youtube.com/watch?v=0aHNKziN-fE&feature=related]

[youtube=http://www.youtube.com/watch?v=_mJSOaO7cAU&feature=related]

And Campbells the soup company have recently aired a spoof version of the solo ads, which I’ll admit I’m a sucker for – in pure entertainment terms, I love it. A great version which has a reasonable link to their product – a retro can of chunky food.

Only problem, is that advertising isn’t film making, and I’m not rushing out to buy crappy canned food any time soon. Sorry Campbells, nice try, but no increase in sales is coming your way, even if some kind of advertising award does.

[youtube=http://www.youtube.com/watch?v=dLIIKrJ6nnI]

Startups out there – when advertising be original, it’s about selling, not comedy.

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Zero Cost Advertising & Social Media

I’ve blogged before many times about how to generate brand awareness with limited or zero budget. The list of tools available is pretty long actually. No need to list them here – you know what they are. But to use them effectively takes two important ingredients:

Ingredient No 1: Frequency
If we think are are going to start a brand blog, a youtube channel, twitter account and all our communication problems will be solved over night, then we have really not understood what has happened with social media. If I was to summarize it it succinctly. I’d say – we’ve gone from a ‘produced’ world to an ‘organic’ world. The produced world took large capital investments. The organic world is free, but not everything grows, and those that do take time. It’s a lot like nature, free but time & frequency of events is the asset.

The more often we return to our crop and nurture it, the healthier the return we’ll get. Occasionally something will just click. We only have to do something ‘once’ and it will grow astoundingly with little input other than the raw ingredients. The market will take get hold of the communication and we’ll crack it – it’ll go viral. This is the anomaly – it happens so rarely, that we know about it every time. Best advice is to assume it wont happen to us.

Ingredient No 2: Patience
We don’t have to buy the communication asset. They’re here, we have been given them, but we have to work them. We need to allow time for our compound effort to accumulate. Be patient and trust that our continual effort and focus on frequency, will work in the long run.

Patience has something on its side that the old media world didn’t – digital foot prints. Our stuff stays on line forever. So when a passionate web surfer finds one of our things they like – they can do a back catalog on our stuff. This is when things can work, even months after launch date. A TV ad on the other hand has one shot at the eyeballs. If it’s missed by the target market, it’s all too late.

No doubt, we need to build great stuff for people to care, but in the new world of zero cost communications, Startups can can get it wrong and learn as we go.

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Tom & Trent do rentoid

Here’s our latest bit of fun to promote rentoid.

The net cost of this was a Saturday afternoon of filming. Classic startup, bootstrapping. If it spreads we’ll be stoked, if it doesn’t we’ll have learned something. And before you ask – the only objective of the adv below is ‘Awareness’.

We’d be stoked if we got 10,000 views on youtube. We’ll keep you updated.

It’s pretty funny – Enjoy!

[youtube=http://www.youtube.com/watch?v=r_nQsSTM6eM&feature=channel_page]

New York Series: Barbie Celebrating in Style

It’s not secret that Barbie has had her challenges in her 50 year history, from promoting ridiculous body image, to the more recent market share battle with Bratz.

But on her 50th birthday I saw one of the coolest promotions I had seen in some time. Bloomingdales New York. It has the entire history of Barbie on display. Nearly every doll ever made in uber cool glass cases, right through the entire ladies clothing floors. It cannot be missed. and demands attention. In addition they have some life size barbies who have been dressed by leading fashion designers. Here’s a photo essay, and some important comments about it below:

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If we are in the fashion business (which more of us are than we think) then we must constantly be re-inventing, and reminding our people why we are the coolest.

How does your startup show how cool it is?

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