The last 10 steps

In the week before Christmas, houses around the world are inundated with ‘Sorry we missed you’ delivery notes from couriers. So if you’re wondering why on-line retail still only represents 10% of sales in the USA and around 6.9% in Australia, it’s because the real problem isn’t the last mile, it’s the last 10 steps.

What is the last 10 steps? I’m defining it as the space between where the delivery van stops out front of the final destination, to getting the package inside. It’s estimated that more than 20% of deliveries do not get made on the first attempt. This comes at a massive cost to couriers, and ultimately us. And this is before we consider the horror of having to go into a post office pick up the package. Which is much worse than shopping –  so annoying.

While we have access to most everything via ecommerce these days, our houses need an upgrade to cope. Yep, our houses have been upgraded many times as new technologies arrived. We’ve added electricity, indoor plumbing, automated heating, and even driveways are a little over 100 years ago. Unfortunately our letter boxes haven’t had an upgrade in about 250 years – and we need one. The early attempts to solve this problem are lets just say, sub-optimal. Giving Amazon a key for couriers to unlock my door? No thanks. A  locker outside a petrol station brought to you by postal services around the world? Hmm, that seems like a company not trying very hard. Quite frankly I can’t believe a Mac Daddy Delivery Box hasn’t entered the home market yet.

So what would one of these puppies look like? Here’s the Sammatron version of the Mac Daddy Delivery Box to avoid our Christmas ecommerce woes in 2019:

The Mac Daddy Delivery Box – Some of the features I’d put into it:

  • It would have 3 sections: Dry, Fridge and Frozen – so it could take all deliveries.
  • It would probably be a as big as a fridge.
  • It would be underground and have a button for the courier to press and it rises up on demand to take the delivery.
  • When a delivery arrives the owner would get a call and see live video footage of who is delivering the item and potentially check their ID.
  • The delivery unit would only open via the owners smart phone.
  • It would have near field communication readers (RFID) and image recognition cameras to detect the delivery is correct and as ordered.
  • All data of deliveries would be owned by the person who owns the MDDB (Mac Daddy Delivery Box) so they could sell that information to companies if they choose, for their own profit.
  • The MDDB would aggregate data and give reports of who, what and when back to the owner to track their spending.
  • It would be secure like a safe, so that items of high value could be delivered safely.
  • It would be electric, and solar powered.
  • It would make your friends envious and totally want one.
  • Optional Extra: two small palm trees above the underground delivery unit – so that when a delivery arrives it looks like the Thunderbirds secret cave coming out of the ground!

This type of delivery unit seems inevitable to me. It’s not if, but who and when. And if it isn’t done by mid 2019, then I’ll do it myself in my House of the Future project. Until then, you might just choose a glitter bomb to entertain you in the interim.

 

🎄Have a great Christmas, Steve. 

 

The Big Shift – a business manifesto

Below is a business manifesto of the big shift we are all living through. In fact, it’s a business manifesto of what is already happening combined with the inevitable.

This eclectic aggregation of phrases and explanations represents our generational shift from the industrial age into the technology age. It is a reality based scenario of what must be known if we choose to succeed in a digital world.

Exponential rates of change: The declining cost of the factors of production (microchips, computers, sensors, RFID, NFC, free omnipresent internet access, BRIC nation labour) will allow innovation at unseen levels in human history. If you think the world moving fast now, buckle your seat belt because it’s only going to get faster as more of us become both available and connected.

Excess capacity: The move to a service oriented digital world has resulted in excess capacity in the production of most everything. Quite an irony for a world expunging from limited resources. This means that prices will decline in all consumer arenas, skinnier margins and commodisation of everything that is not unique, even if the product is the result of a complex production process, it will not be insulated from this reality.

Disposable technology: We need to assume that technology will become so cheap it is disposable. As disposable as packaging, or a newspaper. A simple proof point is that 1GB of hard drive memory is now less than $0.001 USd. The cheapest RFID costs less than the average glass bottle which we simply throw away. We need to think of web connected, screen enabled cereal packets. This will occur much sooner than we might even predict.

We’re all in the technology business: It’s foolish to think we’re not, any ignorance of this fact will lead to business failure. Even if we sell potatoes, we should, can and will need to embrace technology for advantage. We need to think about the technology infrastructure that is evolving, and how we must use it, regardless of what ‘non tech’ item we sell.

Web on everything: First the web started to be appear on computers, then it invaded all screens, now it will be on everything. It’s already happened on sports shoes, it’s about to happen on everything we make and buy. Why, because we can, because we demand it, because it is already happening and because it augments life. Very few things will exist without web augmentation.

Software eating everything: Things are being transformed into information. Even real physical things are being turned into data and then reconstituted into stuff again. Software is encroaching all areas of our existence. 3D printing will be the beach head and proof point of this reality. This will happen in much the same way that orange juice is mostly reconstituted. We will live in a ‘nature identical’ world whether this is a good or bad thing is another question.

Omnipresent Deflation – While tabloids decry the rising cost of living and most everything we purchase, the reality is the opposite of what is being reported. Energy, housing, technology, entertainment and even food are all getting cheaper in ‘real terms’. Rapid technological change, Moore’s law and developing nation labour forces will ensure this continues. It’s creating the great business revenue maintenance challenge as we quickly move the price of ‘free’.

Startup culture – A world without barriers is creating a revival in human endeavor and enterprise. The fact that anyone with a smart phone has access to more data than the US President did 15 years ago is creating micro innovation and new global possibilities. There is a great flip away from the blocking nature of the industrial stalwarts who controlled the 19th century. Access and democratisation of the factors of production is allowing humans to again follow their natural genetic desire to create, innovate and start things which improve the human plight.

Cheaper than us – Our younger, and newer competitor is almost certainly cheaper than us. They don’t have the legacy infrastructure that we have and are using it to win.  Businesses need to quickly learn to love the future and dispose of any heavy infrastructure which is legacy based, especially if it would not exist if they started their business today. The future doesn’t care what got us here, it only cares about what it needs now. If we don’t dispose of the past, excess costs and process will lead to closed down businesses.

End of offices – Offices are an industrial relic that were originally tacked onto factories to manage piece labour. They continued to exist only because the factors of ‘office production’ were shared and expensive. Smart businesses will learn to let them go and recreate desirable, dislocated work spaces. Society needs and wants this to occur. It’s an important solution for time, family, traffic and management issues. Instead we’ll have meeting hubs and occasions which fill the void of physical and social interaction in a work context. The benefits of this move financially and socially make it inevitable.

End of factories: As all things are turned into data points, factories will begin to decline in relevance. 3D printing will replace mass production and while artisan values will continue to re-emerge. These two methodologies will define our physical consumption experience. Both of which have more value, customisation and immediacy than mass designed widgets. Local component design and consumer input will shift us further from factories as the industrial era comes to a close.

Zero barrier world – Who you are or where you are from now matters less than it did during the industrial era. Technology is allowing people to jump geographic and nationalistic boarders to connect and collaborate outside of traditional authority structures. The nimble and innovative will beat the large and well financed. In fact, the new structures are starting to suit the former more than the latter.

Scores replacing currency – A globally connected community is conspiring against the idea of national currencies and moving us towards global scoring platforms. Game mechanics will invade commerce to a level where the real trading element is based on what we score, which is currency agnostic. Reputation scoring with future based financial promises will trump untrustworthy global banking systems. Brands which embrace this can circumvent boarders and price disparity and create true value chains.

Purposes maximisation – Developed markets are quickly moving from a consumption economy to an experience economy. This is part of the move away from profit maximisation to purpose maximisation. In markets where people have infinite access to the factors of a long and healthy life, eventually consumption is superseded. Business needs to replace ‘things’ with ‘purpose’. Which now often means anyone selling such ‘things’ needs to shift their focus to what this stuff actually augments, rather than the item itself.

Blossom economies – Decentralization is leading to a bottom up economy where those with the least to lose are best poised to gain from these changes. It’s a total shift where power and control are being disrupted forever. The next big thing will now almost always come from the underground. Life cycles of businesses, products and outputs will decline in perpetuity. Technology is conspiring to create new blossom economies. Blossom economies will exist where every new season has new starlings and flowers which will often arrive from between the cracks in the pavement.

The question for everyone is how will we respond to the changes – because just like the truth, these are inevitable.

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The art of the future

The art of the future is about taking seemingly disparate pieces of technology, information and ideas and linking them in a new and meaningful way.

The beauty of this truth is that it is something that can’t be outsourced to the microchip, structured in a spreadsheet, the singularity wont replace it, and the incumbents wont embrace it. The only way it will arrive is when you discover the pieces and show us why they belong together.

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Soundbites from the future

A few soundbites from the future:

Leadership: It’s no longer about being king of the mountain, it’s about being center of the circle. Prof Joseph Nye author of Soft Power.

Woman will lead the 21st century, or at least a feminine social and business ethic. The 20th century was very male centric. This has flipped with the rise of social facilitation.

The 3rd world is benefiting from the mistakes of the 1st world over the past 100 years. BRIC nations especially are innovating and creating new technology platforms, while the west holds onto fossil fuel era. BRICS are investing in recycling, eco, solar and fusion and the west is resisting.

Conviviality Culture: All we really long for is socialisation. Consumption was the substitute for social recognition in a n industrialised, systematic world. Geolocating is being used as tool for us as a collective to “assemble” so we can collaborate and take back control of our destiny and conversations. Mobiles tell us where we are, and why we are there. Not being listed or ‘located’ via mobile is like not being listed in the white pages.

But, research shows that only 5% of people are “happy” when socialising on line… which tells us that it used as a substitute or preamble to actually connect physically and meet. Socialising on-line is a facilitator to actual ‘real’ connection that we want to make as humans. The proof of this is in the growth of us geo-locating each other. We need to be together.

Although we are connecting on-line, we want to tune out, log off and turn off. We aspire to not having to check our emails or update our ‘status’. It’s onerous and heavy. People in their 20’s are telling us this – not just Boomers.

The magic of the ‘live’ event is being re-born. Live is better than free on line. The free on line is the digital sampling of the event with the real connection…. It’s about being there. We’ve seen this with live footage and concerts on youtube and the growth of live streaming.

Un-Social Networking: Martin Lindstrom of Brand Sense says we are suffering a little from digital emptiness.

Meaning & Value > Volume

The above equation is something that marketers, brands and businesses need to take note of. We are no longer living in a volumetric era. Production and efficiency is being replaced very quickly by value and meaning.

We now have 2 windows to do business with:

The Retailer window and the Digital window. And people are starting to buy back time. The digital window helps us do that. Time is the asset – not ‘stuff’.

People are re-thinking why they buy. Unlike previous generations young Australians are participating in community activity, many of which do not involve any economic incentives.

Beta Attitudes (the every-preneur)

People are doing small scale, networked and highly responsive activities. They are prepared to get involved and just see what happens. The engagement and involvement is a larger part of the project than the actual outcome.

Live gatherings are occurring as an antidote to digital culture…. Or is it a manifestation of digital culture?

We are seeing micro festivals. The stadium era is over. We are more interested in a niche fringe community than a mass event. Mass media, top 40, stadium ethic and the horrible idea of the Grand Prix is out dated. The micro cohort is where it is at. Customised local and organised by ‘us’. Grand Prix is over bearing and crass – it has no fit with our emerging culture. We’ve already seen this sentiment in Melbourne.

Micro, Niche, Fringe, Bespoke, Local and Artisan are all words that we are appearing before the word ‘festival’.

Google this: Bodega party in a box

SMS Slingshot: converging the digital world with a physical interaction http://www.youtube.com/watch?v=lKEFAFP4lC4 A great way to brand events around a city which is cool, a digital crossover and temporary.

Micro Salons are starting to appear first on-line, and then in person. The art of conversation is not being lost…. It is being reborn now that media is interactive and not passive. Sure language has iterated, been redefined, shortened, coded… but the conversations are real and the more meaning and ideas are being exchanged. We are more ‘conversational’ than ever!

A punk ethic is entering business. Businesses are not asking what’s allowed – they’re just doing it. Implementing first and answering questions later…. This is a big advantage for being small. Take the example of Zingara Cucina

The beta attitude is to forget focus groups and give it a try….. and be honest about it…. Be honest about the experimental nature of what we are doing. It’s not about saying ‘this is goal of the project’ but saying that ‘doing the project is the goal’ and maybe something great will come from it…. And we’ll iterate it as we go…. We’ll invest in doing and iterating…. The digital soft economy and low barriers to entry make it possible.

There are 5 senses, and we still can’t experience 3 of them on the internet – so we must complete the connection / transaction off line…. We have to if we want to get real… and we do want to get real because we are human. But have no doubt the other 3 senses will arrive on the web.

The internet is trying to mimic the real world. GEO-locating is the juncture that makes technology connections “real”.

APP Appeal

Retailers don’t know who their customers are, or where they are or what they bought…. E-commerce retailers know all this and they have a massive advantage because of it – their advantage isn’t just in cost infrastructure it’s in rich data and information.

Australia has the highest usage and penetration of social media at an average of 7 hours a month. This is ahead of the USA, the UK and Japan. Australian retailers say their customers are not ready, but the truth is that they are not ready, or even scared.

Smart phone penetration is now 45% of handsets in Australia. The internet is in every second pocket.

Retail Future

–       We need a sense that we are experiencing something.

–       The tactile store is the future.

–       Transaction must be replaced with entertainment.

–       Event based stores.

–       Artisan values.

–       Streaming production into the store on the screen.

–       Stores must become Maisons – like some luxury brands have done.

Here’s an example – A high end fashion brand with a craftsmans store in London that live streams the craftsman in action onto a big screen in the high street store in Hong Kong.

It’s about the smell and the emotion of the store.

Can you smell the leather from the haute couture hand bags?

Does the store have an emotional footprint or large ‘sale’ signs?

The tactile store has returned and needs to be part of any seriously long term retail strategy.

Crumpler have the in store production bay behind glass where their craftsman can be viewed in action and custom made bags can be ordered, and watched being made. And Haul plan to do something even better with their upcoming ‘Town Haul’ combining food beverage and fashion.

Burberry have fashion events streamed live onto iPads they have instore so that people can purchase the ‘new’ catwalk styles before they are available.

An Acronym for the retail future is: LIVE

Live, Intimate, Visceral, Exclusive (or Event)

Pop up shops – people thought they were a fad. A cute idea in a world of heavy innovation and entrepreneurial-ism. But it turns out they are not going away. Pop up shops make sense in a world of rapid change, and BETA culture.

Component Retail – brands will start shipping product components and raw materials to stores for to be assembled on site… as part of the retail experience. The customers will become the theatre at store level and the creators by virtue of this concoction. What we’ve seen in digital…’A mashup co-creation, mass customised society’… we will inevitably see in retail…. The retailers that survive anyway. We’ll see this a lot more on shop windows:

“Build it yourself in store”

Logistics will become a hot business as we move into component and on-line retail. It’s the business we’ll all need to facilitate the commercial world we are living in. Buy shares in Fedex…. Shipping will be the biggest beneficiary of changes in the business landscape.

3D Printing & Rapid Prototyping: The ability to fabricate everything from chairs, to furniture, to surfboards, to garden tools. It’s hard to believe but new printers are being developed that can take images off the screen and replicate them into an actual size unit. They currently use a layering technique and can ‘prototype’ objects using a range of materials (plastics, carbon composites et al).

To give us just a little bit of belief the ‘fantastical statement’ above this about: Only a decade or so ago a printer was a guy name Tony in who had a little factory Ringwood. Now it’s a thing that sits on your desk that creates stuff pretty much as good as anything we can buy which is printed. Manufacturing will go the same way – into the micro solution segment.

The manufacturing industry will be evolve and provide the resources so we can create our own version of the ‘thing’.

Brand stories are best when we can choose our own adventure… Exclusive balanced with accessible.

“BETA-PRENEURS”

We are entering a world of trial and error. Where it is actually OK to fail. Betapreneurs would rather fail in action than fail by not trying. Betapreneurs transfer virtual world skills into the real world and business.

New low costs of business and access to production and information are facilitating a ‘try it and see’ culture.

A result is the new Anarconomy:

Anarconomy: An alternative economy where there are no geographic boundaries and often no tax claims. We circumvent the system. We make our own rules.

Alternative currencies are starting to appear. Facilitated by digital arbitrage… where we know the cross rates of goods and services after currency conversion and shipping. So the alternative of a global currency will emerge. Probably as a function of the gold standard (global price of gold as the trading valuation mechanism) with some form of digital instant and unseen conversion from our home currency into some quantum derived from gold. Maybe Paypal will do it for us? Or will it be Facebook credits?

Where Youth once rebelled against commerce, today’s youth embrace it. They like brands so much, that they want to build their own. They are unapologetically ‘into’ business. It’s a conspiracy between brand love and low barriers that has given birth to a new entrepreneurial spirit. Web enabled – of course. But it’s commerce on their terms.

Now days starting a new business is as simple as a mouse click and a few phone calls – Instapreneurs.

Betapreneurs are analysing insights from their jobs and converting these gaps into new businesses.  These founders are imbuing their new businesses with the values of our time. They have a willingness to ‘open source’.

It’s also worth noting that 75% of the fortune 500 companies were started during a recession. (the Kauffman Foundation) So it’s fair to imagine the GFC is going to be the foundation of tomorrows business leaders. 

Betapreneurs are steering old industries into new directions because they have no legacy infrastructure.

Artists are by passing the ‘store buyer barrier’ and going direct. The gatekeeper is evaporating, this is a good thing.

Why didn’t (don’t) retailers have personal shopping assistants? It took Betapreneurs to invent the category. Yet it could be a big point of difference for department stores and easy to generate a solid return on the employees wages. Dear Myer, pay attention.

The Sticky Institute represents zine culture in a way that culture jams the old industry due to a lack of legacy infrastructure.

We should ask ourselves this question:

Do we have Fans or Customers?

The reason brands don’t have the former, should form the initial thinking for their new strategy.

John Morefield is The 5c Architect. It’s a crazy story of just doing and then discovering where it goes. And the kicker is that he isn’t actually an Architect.

New pricing models are being invented by Betapreneurs. Like the following examples:

Lentil as anything – a vegetarian restaurant where the user decides what to pay after their meal.

Restaurants where people bid for the best tables and seats.

Prufrock coffee who created the worlds first ‘disloyalty card’. The card to encourages his clients to sample the wares of quality coffee shops around London. If a disloyalty member tries all 8, he will make you a free drink at his Prufrock Coffee. It might just help them keep Starbucks out.  It’s the community that matters more than the trader. This is the new collaborative world we are in transition towards. A community who vest their interests in each other.

The 80’s and 90’s were the great periods of so called ‘think tanks’. They are now changing into ‘Do Tanks’.  Weekend workshops were products and services are conceived, prototyped and shipped by Monday morning.  Often known as Startup Camps.

Ogilvy UK has started their new idea shop. With a social bent. From their web page it reads: Idea Shop is Ogilvy Group UK’s pop-up ad agency. We give free ideas to small and medium businesses, community projects, arts groups, charities and individuals. We’re nice like that.

Ideas are becoming big business and now they’re often outsourced to fresh minds. Possibly overnight – check out ideas while you sleep.

Brands can’t be a-political, they need to stand for something. Make a call and have a view. Eg Twitter wants to ‘To become “the pulse of the planet.”’ They’re happy to facilitate revolution in Moldova, Iran, Egypt and Libya.

We are starting to understand the bridge between the screen and the real. The two must service each other, not compete or be viewed as separate worlds.

GENERATION D (Digital)

People born after 1995 have never know life without the internet. They’re turning 16 and are soon about to drive cars, enter University, Vote in elections, drink alcohol and enter the worksforce.

We’ve been brought up in a world that was:

–       Pre internet

–       Pre mobile phone

–       Pre Google

–       Pre Social media

–       Pre Wikipedia

They haven’t. Such services and the benefits they provide are expected, benchmark, the way life “is”.

Generation D don’t care if the product is physical or digital. They will pay for stuff that is digital, if its worth the price. Contrary to what we believe the don’t expect all digital things to be free….

If our brands can’t get the latest stuff to them now, then they know who else can. We can’t define how they should shop, or they will teach us the hard way, especially in retail. For example, it’s no longer acceptable for fashion from Europe or anywhere to be a season late. Just not good enough in a connected world.

Gen D’s parents are also excited by new technology. They’re not Luddites and facilitate their kids obsession with the internet and technology.

Generation D don’t ‘network’. Rather, they play and collaborate. Their view isn’t hierarchical, it’s cooperative.

There are 4 million teenagers in Australia. Collectively they have $200 million a month to spend.

–       These teenagers spend 50 hours a week immersed in digital media.

–       65% use the internet to game once per week (boys & girls)

–       They want to be the controller (in life & games Wii / Kinect)

There are 400 million social gamers on Facebook. They want to game and be entertained.  It’s a multi-minded proposition. They can cope with it. They grew up multitasking, multi-channelling and absorbing multiple and disparate messages from every angle.

Ikea’s ‘Easy to Assemble’ sitcom is a great example of brands crossing entertainment boundaries. It’s proof that Youtube channels need to entertain and not just provide information.  It’s really funny, not surprising given it was written by actual, bone-fide comedians. Foxtel & all forms of pay TV should be scared, very scared.

My Damn Channel is great example of the ‘brand ownership shift’ – the middle man is being cut out in almost every industry.

Forget the net – launch with mobile. New parlance to keep in the top of your mind is “Share of pocket”. Our phone is an extension of our brains, our ego and our person.

Often the destination is determined for us. Who is already there, and where can we go on this budget – just like Adioso are doing.

A few words about print… well it wont disappear – just change. Particular niches will continue to pop up and be valuable because the content took time to digest and curate – like And now it’s in print. Because print culture is much different to book culture, they’ll head in different paths. It’s already started: e-books, niche prints.

People might not pay for information, but they will pay for insight. Insight is deeper and more considered. There’s not many substitutes out there for real deep insight. The problem is most people want customer to pay for their information, the problem is that much of this ‘information’ is available in millions of other places free.

People got confused about how to make money out of the internet. They thought we should be able to demand payment. They forgot about demand and supply. Supply doesn’t automatically equal demand – especially financial demand. First value must be created, then it is extracted. It’s the opposite to the previous industrial world of buying and selling. Now it’s proving, then earning.

The future is about the marriage of content and commerce – and content comes first. A nice example is net-a-porter

We’ve created a ‘check in’ culture. Already 1.5 million retailers are using foursquare for profit.

Social media will create a virtual advertising stock market of the future. A live stock exchange of media buying. By knowing where people are, knowing who they are, who they are with, what they buy and do and what they are interacting with – people will sell their attention. It will be flipped where the people opt in to certain information they are interested in. The interactions we have with specific people will be traded on-line in real time.

Some ‘C’s worth thinking about:

–       Create Content

–       Connect through issues and passion

–       Curate the world for the target audience

–       Communities must be facilitated socially

–       Competition – does your brand play games?

–       Context – think time, tone and place.

The final ingredient of the future is passion. It’s the one thing that can’t be outsourced, offshored or automated.

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Top 10 list – Words redefining business

Here’s a little list of words that keep ringing in my head that I feel are changing the way we do business. I’ve written them each with a few thoughts beside them to stimulate your own view.

  1. Gifting – an emerging gift culture started with sharing information freely (Blogs, photos, ideas on the social web). This will start to iterate into a culture of providing actual goods to each other as gifts
  2. Gaming – human existence is defined by counting and gaming. Currency, bank accounts, salary, frequent flyer miles… and now smart phones will turn many brand relationships into games we can play. In many ways it will replace currency.
  3. Real time – the web used to be a repository of information written, found and filed for later retrial. It’s evolving into a what’s happening now forum. With live check ins (four square), live video (Qik / Ustream), status updates (Twitter). This will change they way we buy and interact on a commercial level.
  4. Geolocating – will permeate everything we do, and all the messages we receive.
  5. Community – it took the democratization of media via the web and fragmentation of media channels before we could regain our desire to interact at a community level, not just a consumer level. And we like it. We’ll never let people break down our communities again. It’s a social requirement we have built into our DNA.
  6. Apps – software is now personal. The difference with apps is that they are malleable. We co-create the code as we interact with them.
  7. Screen culture – TV isn’t dead, it’s just changed. It’s now web enabled and everywhere we go. Count how many screens you see today.
  8. Global currency – we now have perfect information on currency and conversions via the web. Our ability to arbitrage is being diminished. It’s only a matter of time before we create a global currency that crosses borders and oceans and automatically adjusts prices of everything we buy to a single lowest global price delivered. This has already happened historically as our world got bigger. First at a tribal level, then state level then national level. The globe is next.
  9. Related revenue – We’ll start making money less from what we actually do (writing a blog? / Google search?) and more from the stuff we do that lives around the edges.
  10. Project careers – Our careers wont be about having jobs, but a number of smaller iterations of projects that interest us. They’ll be higher paying, with breaks in between. This will be more profitable for all parties. Companies wont have the overhead drain of full time staff, and humans wont have the social drain of turning up to a place of work when there isn’t much on. We’ll transform what we do more frequently and fluently, we’ll be projecteers.

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