Here’s a nice piece of personal input from a staff member at Southwest Airlines. Although they do have a reputation of doing things a little different, the thing that really matters is the fact that they let staff ‘add value’ and be real people.
I like it…. I’d be interested to know if you do, or if you’d find it annoying?
[youtube=http://www.youtube.com/watch?v=J0KbDUUt63M]
For startups, simple service innovations and staff input cost almost nothing. If you’re lucky, 25,000 people will see it on the internet!
