Outsourcing – Visuals vs Backend

As webpreneurs we all now employ offshore coders to develop sites using super cool resources like Odesk and Elance. The process is a simple one. But just like all things good, there are some catches. Here’s some advice from someone whose done, does it and occasionally avoids it.

The main thing you need is patience and very considered briefs. When there is a language barrier, ideas and words can be taken very literally.

Our experience is that some (not all) offshore IT practioners are indifferent with ‘visual’ requirements. Maybe it’s a cultural implication. And there are many things we’ve had done much better offshore, like finding creative solutions to technical problems. We’ve worked with some great creative bootstrappers. But it’s clear that more developed markets put a much higher value on ‘aesthetics‘. So we get all our rentoid visuals done locally, while we outsource alot of our backend work. It’s akin to a convenience store you might see in India, there just not quite as pretty as those in Australia and the USA. See below.

Western Convenience Store

Convenience Store India

Inventing the future

Check out this vision from 1969 I found on youtube.

[youtube=http://www.youtube.com/watch?v=Y0pPfyYtiBc]

Sure the usability is different, but conceptually it’s pretty accurate – even with the touch screen. It probably seemed fanciful at the time, even ridiculous or pointless. But people with vision created the infrastructure that we rely on today.

Maybe your startup has it’s detractors, it might just be too much for people to comprehend. What you can be sure of is that plenty of the ideas which seem ridiculous now, will eventuate and become part of our everday lives. Our job as entrpreneurs is to ingore the opinions and invent the futre.

Engage your customers

Really the title should say “people” – we don’t do business with customers, it’s the greatest lie of all time. People trade with people. But I just gave it that title so I could teach people this who stumbled upon this blog entry…

So here’s how we do it at rentoid.com

We have a live chat session with our people. Answer all their questions, assess their concerns and just get to know them. Tonight we are doing it at 7.30pm Aust Syd / Melbourne time.

Go here to log on: http://rentoid.com/live

You can see the startup blog author in action live and see if he (me) can deliver it all live. So tune in, tell your friends and get a shout out!

Free advice – from the world greatest thinkers

It’s never been easier to be mentored on a specific subject, from experts, for free. There are even live feedback mechanisms from other interested experts. And most of the amazingly cool and informative stuff comes from blogs – just like this one.

But are you really taking advantage of this mentoring revolution?

Do you have a digital mentor?

Have you emailed the writer of your favourite blog?

Asked for advice / help, given them advice or help?

Are you passing on your skills by blogging for others?

My favourite blog has 25,000 readers a day. The publisher has his email address listed on it. When I email him a question he gets back to me within a day or two with an answer, a link, a blog entry or if I’m really lucky a free PDF copy of his latest book. The real value comes from the interactions, not the reading.

Smart entrepreneurs get involved in the conversation, they don’t just listen to the lecture.

The Front Page

While talking with Chris Mander last night, he gave me a great quote:

“A wesbite is not about the front page

It’s about every page. This is because “search” changed everything. People simply don’t go through the front door anymore. We get sent to the exact room, which solves our exact need. We can go through back doors, or any door for that matter.

So then why are we constantly devoting 90% of our resources designing and cleanest, coolest, front page that only 10% of people will enter through?

Startup blog says – All web pages ought be created equal.

Internet Marketing

It’s easy to forget our websites need to be designed for people who haven’t, don’t or rarely use computers and the internet. Our interface must be simple – so simple. When our people can’t navigate our site, or find stuff. It’s our fault, every time.

Bill Gates understood this – which is why he was for a long time the worlds richest person.

Unless we market directly to the ‘digirati’ or have a website about websites (which many web 2.0 sites seem to be), we must design for the most ‘inept’ user.

Remember that usability wins, not technology.

Quirky fact

Fact: The average youtube video only gets watched for 6 seconds.

The average Youtube video lasts for 5 minutes. It’s a rare event indeed for a video to get watched until the end. That’s why most view counts are so low, only those watched until completion count.

With almost 90 million videos on the site;

Start up blog says: Review your Youtube videos. Make it clear what they’re getting in first few seconds, or they wont have the patience to ever find out.